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About the Role

The Manager, Community Service is a working manager responsible for providing daily supervision of the Adult Program service providers within LightHouse’s service area, while also maintaining a caseload at 49% of programming.

Responsibilities

Maintains an adult program case load at 49% of work time
Develop and implement a full schedule of programs at LightHouse campuses and in the community in response to community needs
Plan and coordinate adult programs in partnership with Rehab and Connections teams, from conception to execution, ensuring each event is executed on time, within budget, and meets attendance targets
Build strong, productive relationships with community organizations, partners, or sponsors to reach and serve diverse communities
Ensure that volunteer participation and retention rates remain high, with a goal of retaining at least 80% of volunteers over the course of a year
Coordinate logistics and communications to ensure all events are promoted at least 4 weeks in advance, with all necessary resources secured at least 2 weeks before each event
Manage the program attendance list for all programs and follow timely reporting and attendance guidelines and processes
Ensure compliance with grant guidelines and deliverables and partner with the Institutional Giving Team to secure additional funding sources
Collaborate with all Rehabilitation and Clinical Services departments, as well as other LightHouse departments as necessary
Participate in All Staff, All Services, Consumer Review, and Department Meetings
Follow all organization and department policies, including Elder Abuse Prevention Training and HIPAA policies and procedures
Day-to-day supervision of Community Services and Volunteer Services teams
Facilitate regular Community Services Team meetings to review program goals, progress, and challenges
Collaborate with Rehab and Clinical Services leadership to build and follow strategic direction for both Community Services and Volunteer Services
Conduct quarterly and annual staff goals and reviews
Ensure that team grant deliverables are being achieved and appropriately managed in partnership with VP, Rehab and Clinical Services
Provide budget oversight and planning
Ensure all Community Services and Volunteer Services staff meet administrative deadlines
Work together with other team members on developing service goals, procedural reviews, and agency policies
Ensure entry of all student service data into Salesforce and other relevant systems are entered by Wednesday for the prior week
Submit monthly reporting, billing, and reimbursements accurately and timely by the 5th business day of preceding month

Requirements

A minimum of 3 years experience working in adult programming, rehabilitation teaching, or informal education
Experiencing managing a team is preferred
Bicultural and bilingual welcomed, particularly in languages like American Sign Language, Spanish, Cantonese, Mandarin, Russian, Tagalog, or Vietnamese
Excellent verbal and written communication skills
Strong Microsoft office skills and experience in database entry
Strong interpersonal skills to relate to staff, blind/visually impaired students, and persons in the community with varied backgrounds and viewpoints
Ability to formulate individual, sequential training plan
Ability to move about within a variety of environmental conditions
Knowledge of braille desired
Demonstrated attention to detail and in possession of problem-solving skills
Flexibility and ability to multi-task
Ability to work under pressure in a deadline-driven environment
Grant and project oversight abilities
Ability to sit at a desk and perform computer-intensive work for long periods
Ability to operate standard office equipment and lift up to 20lbs
Ability to work at offsite location(s) independently as needed
Ability to travel throughout the Greater Bay Area when required

Skills

Microsoft office skills
Database entry
Interpersonal skills
Braille knowledge
Problem-solving skills
Grant oversight

Location

San Francisco, CA

Work Type

Full-Time
Hybrid – 3 days onsite

Experience Level

Manager II
3 years experience working in adult programming, rehabilitation teaching, or informal education
Experience managing a team preferred

Salary/Compensations

$75,000 - $130,000

About the Company

Founded in San Francisco in 1902, the LightHouse’s vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people.
The Community Services Department at the LightHouse is a dynamic and compassionate team that provides essential support, education, and advocacy. Through its comprehensive range of programs, the department empowers individuals who are blind, low vision, or DeafBlind to lead independent, fulfilling lives and fosters a more inclusive and understanding community. The department organizes a variety of recreational and social activities that provide opportunities for individuals to connect with others, build friendships, and participate in community life. Activities may include sports, arts and crafts, cultural outings, and support groups, all designed to foster a sense of belonging and community.
We strive to maintain a scent-free environment and a drug-free workplace.

Equal Opportunity

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual’s race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.
LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.
All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause (“employment at will”).