Service Delivery Team Lead (Home Care / Aged Care Support Workers)
Healthcare Australia · AU
4 days agoImpress employers and recruiters.
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About the Role
Healthcare Australia (HCA) is seeking an experienced Service Delivery Lead to build great teams and deliver outstanding outcomes for clients. This hands-on role involves leading a team of Support Workers across Sydney, coaching and mentoring them, supporting client relationships, managing service issues, and collaborating with internal teams.
Responsibilities
- Coach, mentor, and support Support Workers through onboarding, training, field visits, reviews, and ongoing development.
- Build strong client relationships, respond to concerns and complaints, and ensure services are delivered safely and to a high standard.
- Work with Rostering and Recruitment to manage availability, fill shifts, support workforce planning, and strengthen retention.
- Identify opportunities to improve the workforce and client experience, service delivery, and ways of working.
- Partner with Care Managers, Recruitment, Rostering, and the wider HCA team to solve problems and deliver excellent service.
Requirements
- Experience coaching, mentoring, and developing staff.
- Strong understanding of frontline care and supporting vulnerable clients.
- Confidence managing client concerns, complaints, and difficult conversations.
- Excellent relationship-building and communication skills.
- Ability to manage multiple priorities in a busy environment.
- Confidence working across multiple stakeholders and teams.
- A current driver's licence and the ability to travel across the service area for field visits.
Skills
- People leadership
- Team building
- Coaching
- Mentoring
- Client relationship management
- Workforce coordination
- Problem-solving
- Communication
- Stakeholder management
Location
- Sydney
Work Type
- Hybrid working
- Full-time
Experience Level
- Team Leader experience
- Aged care and support worker experience
- People leadership experience
Benefits
- Work Life Leave – 5 additional days off after one year, once annual leave has been used
- Hybrid working – 3 days in the office during probation, moving to 2 days in the office and 1 day working from home after probation
- Opportunity to grow leadership and workforce management career
About the Company
- Homecare is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer.
- At Healthcare Australia (HCA), we are united by a shared commitment: to be a valued partner to our clients and provide a strong sense of purpose for our staff.
- As Australia's largest specialist healthcare workforce provider, we connect exceptional talent with meaningful opportunities, driving excellence across the healthcare sector.
- HCA is a well-respected Australian healthcare organisation with more than 3,000 employees, including doctors, nurses and allied health professionals.
- You'll join a team where your leadership has a direct impact — on our people, our clients and the quality of care we deliver.
Equal Opportunity
- Veterans are encouraged to apply.
- At HCA, we are committed to embracing diversity and providing a safe working environment.