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About the Role
As a Forward Deployed Engineer, you will embed with our largest city and agency customers, starting in New York City, to make Cyvl indispensable to their operations. You will configure the platform against real agency data, prototype custom outputs and integrations using AI coding tools and our API, and identify new problems to solve for them. This is a strategic growth role that functions as an implementation role, and you will develop the operational playbook for major US cities.
Responsibilities
- Own key city accounts: onboarding, training, and ongoing enablement across field operations, technical teams, IT, and agency leadership.
- Build and deploy solutions: configure Cyvl against agency data and workflows, and prototype custom outputs and integrations using Claude Code and Cyvl's API.
- Drive expansion: surface budget cycles, RFPs, and unmet needs, and support proposals and renewals with technical depth.
- Build durable adoption, so Cyvl never depends on one champion's memory or enthusiasm.
- Build the FDE playbook: onboarding sequences, integration patterns, expansion triggers, and ROI frameworks that scale to new cities.
Requirements
- 5+ years in a client-facing technical role (solutions engineering, technical account management, implementation, or similar), ideally at a B2B SaaS company
- Experience managing enterprise accounts with many stakeholders, long cycles, and real organizational complexity
- Hands-on with AI coding tools (Claude Code, Cursor, or similar), enough to build working custom outputs, not just spec them
- Fluency in SaaS and API concepts, and comfort with IT conversations on SSO, integrations, and data access
- Credibility in a room with a field operations lead, a city IT team, or an agency commissioner
- Based in, or willing to relocate to, New York City or San Francisco
- Cross lanes. "Not my job" doesn't exist here.
- Own without a playbook. The plan is still being written, often by you.
- Try, miss, try again. We make big bets. Some won't land, and we learn fast.
- Show up where the work is. This role is based in New York City or San Francisco. You'll be on-site with customers regularly and with the team in Somerville for the moments that matter like onboarding, kick-offs, and milestones.
Skills
- AI coding tools
- Claude Code
- Cursor
- SaaS
- API concepts
- SSO
- integrations
- data access
- GIS
- geospatial
- LiDAR
- infrastructure asset management
Location
- New York City
- San Francisco
- Boston
Work Type
- Onsite
- Hybrid
Experience Level
- 5+ years
Benefits
- Equity
- Health, dental, and vision
- 401k with a real match, vested day one
- Generous PTO & Paid Parental leave
- Learning stipend
- Team events
About the Company
- The best infrastructure is invisible. You only notice it when it fails. For decades, the people responsible for our roads, bridges and sidewalks have been asked to manage the physical world with tools that can't see it.
- Cyvl is the Physical AI company changing that. We build purpose-built sensors, computer vision and AI that turn every drive into current data: what exists, where it is and what condition it's in. 500+ cities and towns use our Infrastructure Intelligence Platform to direct the work and fix problems before they fail. 1 in 30 Americans drive on roads managed with Cyvl data.
- The proof isn't a dashboard. It's a smoother commute, a safer walk to school and public dollars going where they matter most. We're a fast-moving team in Boston building hardware, software and AI for the real world. If you believe technology's highest calling is public good, come build with us.
Equal Opportunity
- We build for every community, so we hire from all of them. The best people for this work come from different backgrounds, paths, and places, and many of them don't check every box. If this role excites you, apply anyway. If you need an adjustment to our interview process, tell us and we'll make it work.