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About the Role
Join a global financial-services organization supporting technology platforms at the center of institutional fixed-income trading. This role sits close to the Front Office and works across trading, technology, infrastructure, market data, vendors, operations, and control functions. The environment is highly operational, time-sensitive, and focused on platform stability, resilient trading services, effective incident response, and continuous improvement. The position supports technology used across Rates and Credit markets, including pricing, risk, P&L, market connectivity, and electronic execution. It offers significant exposure to both the business and technical sides of a capital-markets trading environment.
Responsibilities
- Own day-to-day production support for technology supporting Fixed Income Rates and Credit businesses.
- Monitor trading applications, pricing and market-data feeds, interfaces, connectivity, electronic order flow, and execution workflows.
- Troubleshoot production incidents in real time and coordinate resolution across application development, infrastructure, networking, vendors, and business teams.
- Lead root-cause analysis and drive corrective and preventive actions following production issues.
- Serve as a key technology contact for traders, sales, middle office, and operations.
- Partner with business stakeholders to prioritize enhancements, improve platform reliability, and identify automation opportunities.
- Coordinate testing, releases, deployments, production-readiness activities, and post-release validation.
- Support connectivity and onboarding activities involving trading venues, brokers, counterparties, and technology vendors.
- Maintain operational documentation covering support procedures, recovery processes, dependencies, and escalation paths.
- Support disaster recovery, audit, compliance, access reviews, change management, and other operational-control activities.
- Develop dashboards, stability reporting, and service-level reporting that provide stakeholders with visibility into platform health and operational risk.
Requirements
- Proven success supporting Front Office Fixed Income trading technology.
- 8+ years of Front Office application/production support experience; senior-level backgrounds are strongly preferred.
- Hands-on experience supporting Fixed Income Rates and/or Credit products.
- Strong understanding of business-critical, high-availability trading environments.
- Experience troubleshooting electronic trading workflows, market connectivity, pricing feeds, or related Front Office applications.
- Working knowledge of SQL and relational databases such as SQL Server/MSSQL or Oracle.
- Scripting or automation experience using Python, Bash, PowerShell, or comparable technologies.
- Experience with monitoring and observability technologies such as Geneos/ITRS, Grafana, Prometheus, LogicMonitor, eG, or similar platforms.
- Familiarity with enterprise scheduling tools such as AutoSys.
- Strong knowledge of incident, problem, change, release, and production-management practices, ideally within an ITIL-aligned environment.
- Ability to perform real-time debugging, log analysis, root-cause investigation, and production troubleshooting.
- Familiarity with electronic execution venues and market-data platforms.
- Strong communication skills and confidence working directly with Front Office users and senior business/technology stakeholders.
- Proactive ownership mentality with the ability to remain effective during high-priority production incidents.
- Ability to participate in scheduled on-call rotations and support critical systems outside standard hours when required.
Skills
- SQL
- SQL Server
- MSSQL
- Oracle
- Python
- Bash
- PowerShell
- Geneos/ITRS
- Grafana
- Prometheus
- LogicMonitor
- eG
- AutoSys
- ITIL
Location
- New York City
Work Type
- Hybrid
- W2 only
Experience Level
- Senior-level
About the Company
- Global financial-services organization supporting technology platforms at the center of institutional fixed-income trading.