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About the Role

This role is responsible for building a verified core of AI agents, skills, and Glean projects that encode how TKO actually works, ensuring they are trusted, reusable, and supported across all business units. It is a hands-on builder position focused on identifying common workflows, building canonical versions, and enabling other teams to leverage these capabilities.

Responsibilities

Build and ship verified cross-functional artifacts: agents, skills, and Glean projects that encode shared workflows.
Own artifacts as products, ensuring they have defined owners, feedback cadences, and update paths.
Establish and maintain the definition of 'verified' for TKO artifacts, ensuring they are tested, documented, monitored, and safe for others to build upon.
Define and uphold the quality bar for agent launches, including user intent coverage, out-of-scope handling, and success measures.
Design and run evaluations for every agent, using test sets and success criteria to determine launch readiness.
Conduct post-launch reviews for agents, deciding on iteration, retirement, or re-promotion based on adoption.
Diagnose and fix platform-level failures, escalating genuine product gaps with reproducible cases.
Engage directly with teams across business units to understand their workflows and identify common patterns.
Separate underlying processes from specific requests, judging whether a workflow is a TKO-wide pattern.
Identify and recommend areas for concentration: which capabilities justify a verified central build, which justify a single-business build, and which teams should build themselves.
Maintain an up-to-date view of workflow coverage across TKO.
Build and maintain the pattern library, including templates, worked examples, and reference instruction sets.
Publish the logic for distinguishing verified core builds from team-built agents.
Run agent-building working sessions to transfer capability to business unit users.
Ensure the verified core is extensible, allowing teams to build upon existing skills and projects.
Own the surfacing, naming, description, and ranking of agents to maintain a usable catalogue.
Promote best practices and successful solutions from one business unit to others.
Design and deliver hands-on agent-building training for business unit users and champions.
Build training curriculum from real builds and actual team workflows.
Teach teams to extend verified skills or projects.
Produce starting-point content for new cohorts, including starter agents and role-based materials.
Assess team readiness for independent building and identify necessary changes.
Maintain a view of the verified core and upcoming developments.
Provide a clear path for teams to surface workflow demand for prioritization.
Ensure decisions are traceable, documenting what was built, declined, and why.
Issue weekly written updates on shipped items, blocks, and needed decisions.
Maintain a live action log for build commitments with owners and dates.
Come to reviews with recommendations and trade-offs.
Surface risks early for planning.

Requirements

Demonstrable portfolio of AI agents, assistants, or automations personally built and shipped into production use.
Ability to analyze a real business workflow and translate it into a technical solution.
Deep hands-on fluency with at least one enterprise AI platform (e.g., Glean, Copilot, Claude, Agentforce), including prompt and instruction design, retrieval and permissions behavior, and tool and action wiring.
Ability to design and run evaluations: building test sets, defining success criteria, and measuring fallback and error rates.
Ability to diagnose agent failure at the platform level and distinguish causes (retrieval, permissions, instruction, source-coverage, intent-scope).
Experience teaching others to build (training, enablement sessions, office hours, or documented pattern library).
Demonstrated judgment working across autonomous business units or divisions to find common capabilities and build reusable solutions.
Evidence of building reusable supported capability rather than volume.
Based in the United States and able to work a full East Coast business day.

Skills

AI agent development
Prompt engineering
Instruction design
Retrieval optimization
Permissions management
Tool and action wiring
Evaluation design
Test set creation
Success criteria definition
Fallback and error rate measurement
Agent failure diagnosis
Workflow analysis
Technical translation
Pattern identification
Reusable component development
Training delivery
Curriculum development
Business analysis
Process mapping
Solutions consulting
Demand intake and prioritization
AI governance
Lifecycle management
Testing
Guardrails implementation
Approval processes
Retirement processes
Program management
Cadence design
Action logs
Risk logs
Readiness gates
Vendor relationship management
Roadmap influence
Enablement
Change management
Champion networks
Self-serve build programs
Multi-brand environments
Federated operating environments

Location

United States
East Coast business-day overlap required
East Coast base preferred

Work Type

Full-time

Experience Level

Senior Manager equivalent
Individual contributor

Salary/Compensations

$90,000 annually (minimum)
$120,000 annually (maximum)

Benefits

Short- and long-term incentives
Growth and developmental opportunities
Health care
Retirement
Vacation
Other paid time off
Additional offerings

About the Company

TKO Group Holdings, Inc. is a premium sports and entertainment company.
TKO owns iconic properties including UFC, WWE, and PBR.
TKO reaches 1 billion households across 210 countries and territories.
TKO organizes more than 500 live events year-round, attracting over three million fans.
TKO services and partners with major sports rights holders through IMG and On Location.

Equal Opportunity

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment.
TKO makes employment decisions based on merit and qualifications, without considering race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws.
TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.