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About the Role

The Technical Lead is a customer-first individual accountable for the vision and execution of their portfolio, covering all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive results for business and client objectives. This role will build a partnership with stakeholders to evolve, optimize, and stabilize applications, leading and building a high-performing team that supports continuous improvement and growth.

Responsibilities

Build and maintain senior level relationships with leaders across multiple groups to influence technology directions and promote collaboration.
Collaborate with business unit leaders to anticipate and respond to customer inquiries about technology capabilities and service expectations.
Ensure leaders and team members drive performance and deliver high expectations within organizational values.
Lead a team and manage a complex portfolio with multiple products in a technology environment.
Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities.
Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery.
Identify opportunities for process, training, and systems to enhance individual and team effectiveness.
Consult with architects and business leaders on the best strategy and options.
Understand requirements and own the execution of the work.
Facilitate the development of end-to-end solution designs and identify impacted applications.
Define technical design and scope of the solution with business and technology alignment.
Offer forward-thinking technology strategy, aligning with enterprise solutions from strategic perspective to project execution.
Develop technology delivery roadmaps, views, and plans in partnership with program and project managers.
Deliver key messages explaining the solution, approach, and defending options, estimates, and delivery plans.
Articulate business or technology factors/constraints and pre-requisites.
Act as the first point of contact for technical escalations and remove blockers for technical teams.
Escalate risks and issues, along with possible options, to sponsor leadership.
Engage and collaborate with governance stakeholders to ensure compliance with corporate risk profile and organizational governance processes.

Requirements

Post-secondary degree/diploma in business or computer science or equivalent experience.
A minimum of 6 to 9 years’ industry related experience supporting technology platforms and delivering projects/products.
Agile Leadership experience in a technology environment.
Experience as a Change Leader in driving a high-performance culture and advocating culture changes.
Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement.
Ability to deal with ambiguity and flexibility of approach.
Strong relationship building and influencing skills.
Excellent written and verbal communication skills.
Demonstrated experience in challenging the status quo and identifying areas of operational improvement.
Preference and experience working in a complex, rapidly evolving, and ambiguous environment with high expectations for excellence and achievement.
Able to be "hands-on" with support, but also have a strategic / business mindset.
Experience of working with Agile/DevOps methodology is desirable.

Skills

Agile Leadership
Change Leadership
Leadership
Relationship Building
Influencing
Communication
Challenging the status quo
Operational improvement
Agile/DevOps methodology

Location

Toronto
London
Winnipeg

Work Type

Permanent
Full Time
Hybrid

Experience Level

6 to 9 years industry related experience

Education Level

Post-secondary degree/diploma in business or computer science or equivalent experience

Salary/Compensations

$102,000 - $152,000 annually

Benefits

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit.
Time Off: Regular vacation and personal days, plus a volunteer day.
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts.
Emphasis on Community: Workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

About the Company

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, do the right thing, and deliver – for our customers, communities and each other.

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.