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About the Role
The Senior Technical Lead is accountable for the vision and execution of their portfolio, covering all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive results for business and client objectives. This role will build a partnership with stakeholders to evolve, optimize, and stabilize applications. The role will lead and build a high-performing and engaged team that supports continuous improvement and growth initiatives.
Responsibilities
- Build and maintain senior level relationships with leaders across multiple groups to influence technology directions and promote collaboration.
- Collaborate with multiple business unit leaders to anticipate and respond to customer inquiries about technology capabilities and service expectations.
- Ensure leaders and team members work together to drive performance and deliver high expectations within the organization's values.
- Lead a team and manage a complex portfolio with multiple products in a technology environment.
- Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities.
- Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery.
- Identify opportunities for processes, training, and systems to enhance individual and team effectiveness.
- Consult with architects and business leaders on the best strategy and options to meet client and business objectives.
- Implement, maintain, and enhance applications and technology.
- Ensure applications availability and resources are aligned with current and future support needs through roadmaps and metrics.
- Monitor applications for health and security concerns to evolve the roadmap.
- Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness.
- Accountable for maintenance, support, and availability of on-premise systems and 3rd party operated systems.
- Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3rd party operated application relationships, and 2nd level support.
- Keep current on industry technology direction and best practices.
- Contribute to the annual business planning process by providing a financial view of application support.
Requirements
- Post-secondary degree/diploma in business or computer science or equivalent experience.
- A minimum of 6 to 9 years’ industry related experience supporting technology platforms and delivering projects/products to enable businesses capabilities.
- Agile Leadership experience in a technology environment.
- A Change Leader with experience in driving a high performance culture and advocating for culture changes within the business unit.
- Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement.
- Ability to deal with ambiguity and flexibility of approach.
- Strong relationship building and influencing skills.
- Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization.
- Demonstrated experience in challenging the status quo and identifying areas of operational improvement (example: people, process, technology).
- Preference and experience working in a complex environment that is rapidly evolving and ambiguous with high expectations for excellence and achievement.
- Able to be "hands-on" with support, but also have a strategic / business mindset.
- Experience of working with Agile/DevOps methodology is desirable.
- Experience with ServiceNow platform and ITIL Certification considered strong assets.
Skills
- Agile Leadership
- Change Leadership
- Leadership
- Relationship Building
- Influencing
- Communication (Written and Verbal)
- Challenging the Status Quo
- Operational Improvement
- Agile/DevOps methodology
- ServiceNow platform
- ITIL Certification
Location
- Hybrid
Work Type
- Permanent
- Full Time
Experience Level
- Senior
- 6 to 9 years
Education Level
- Post-secondary degree/diploma in business or computer science or equivalent experience
Salary/Compensations
- $110,000 - $135,000 annually
Benefits
- Career Development Opportunities
- Access to industry-leading learning programs
- Up to $2,000 annually towards education reimbursement
- Flexible health and dental benefits
- $5,000 mental health benefit
- Volunteer day
- Company-matching pension plan
- Share ownership program
- Additional investment options
- Employee recognition programs
- Service milestone celebrations
- Employee discounts
- Employee Resource Groups (ERGs)
- Mentorship programs
- Social clubs and events
About the Company
- We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
- Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
- We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.
Equal Opportunity
- We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.