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About the Role
The Omni Berkshire Place is seeking a motivated individual with a passion to serve others to provide assistance and services for guests, ensuring pleasurable accommodations and going above and beyond guest expectations. This role involves arranging bookings, handling special requests, and interacting with other departments to satisfy guest needs.
Responsibilities
- Provide assistance and services for guests to ensure pleasurable accommodations.
- Arrange bookings and reconfirm airline tickets.
- Be fully acquainted with the different points of interest.
- Assist in arranging restaurant reservations and limousines.
- Ensure the delivery of parcels, mail, and special deliveries to guest rooms.
- Ensure the public area (lobby) is maintained, clean, and tidy by partnering with the Housekeeping department.
- Accept other special duties as required by management.
- Set up all amenities for guests celebrating special occasions.
- Set up special packages including pre-calls from the concierge and specialized amenities.
- Interact with other departments to ensure guest needs are satisfied.
- Speak with guests in a friendly, warm manner, making them feel welcome.
- Proactively seek ways to improve the hotel experience for guests.
- Handle special requests such as flowers, telegrams, rental cars, forwarding luggage, and private cars.
Requirements
- Previous luxury hotel experience is required.
- Must be able to work a flexible schedule, including nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented.
- Ability to multi-task.
- Detail orientation.
- Excellent organizational skills needed.
- Knowledge of the surrounding area and all of its attractions.
- Knowledge of Property Management Systems and related computer programs.
- Strong knowledge of Microsoft Office Software.
Skills
- Customer service
- Multi-tasking
- Detail orientation
- Organizational skills
- Microsoft Office Software
Location
- New York City
Work Type
- Full-time
Experience Level
- Previous luxury hotel experience
About the Company
- Omni Berkshire Place is a luxury New York City hotel offering a sophisticated residence experience in Midtown Manhattan.
- The hotel combines modern technology and contemporary décor, providing a residential feel for business and leisure travelers.
- Omni Berkshire Place associates enjoy a dynamic work environment, comprehensive training, and mentoring.
- The company embodies a culture of respect, gratitude, and empowerment.
Equal Opportunity
- Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
- Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
- If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.