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About the Role
The Ritz-Carlton Toronto is seeking hospitality professionals to create exceptional guest experiences. You will ensure the delivery of the "Gold Standards" of The Ritz-Carlton, focusing on gracious and thoughtful service. This role is an opportunity to be proud of your work and your colleagues within a global luxury hospitality brand.
Responsibilities
- Open doors and assist guests/visitors entering and leaving property.
- Monitor and direct personal and commercial vehicle traffic on property to ensure legal parking and smooth traffic flow.
- Provide guests with directions and information regarding property amenities, services, hours of operation, and local attractions.
- Monitor and maintain safety, security, and cleanliness of parking areas.
- Report vehicles/safety hazards, unauthorized personnel, or potential security problems to management.
- Maintain security of vehicles and vehicle keys.
- Communicate parking procedures to guests/visitors.
- Follow all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- Valid Driver’s License
Skills
- Customer service
- Communication
- Teamwork
- Problem-solving
Location
- Toronto
Work Type
- Full-time
Experience Level
- No related work experience required
- No supervisory experience required
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
- Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
- The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
- It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
- In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- The Ritz-Carlton Toronto takes seriously its obligations under provincial human rights and accessibility legislation.
- We are happy to provide accommodations to job applicants needing assistance.
- If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.
- Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.