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About the Role
The Director, Client Insights and Reporting will lead and mentor a growing team of Data and Analytics professionals focusing on a set of key client accounts. This role is focused on ensuring customer delight through the depth, quality, and frequency of reporting, requiring direct client interaction and adaptability to evolving requirements. The individual will mentor their team towards operational excellence and customer satisfaction, prioritizing accuracy and meaningful application of results for both internal and external customers.
Responsibilities
- Act as a client-facing subject matter expert capable of leading meetings and driving outcomes.
- Oversee reporting and data success for assigned client account portfolios and related internal business units.
- Partner strategically with Haymarket business units to define success metrics and establish consistency.
- Collaborate with clients and internal teams, including Analytics, to identify optimization opportunities, measurement improvements, and additional analytics engagements.
- Mentor and develop junior staff in client reporting, audience insights, and analytics to build a center of excellence.
- Create KPIs with the Analytics team to support informed decision-making by business leaders.
- Partner with cross-functional teams to enhance analytics processes, data integration, and measurement consistency.
- Collaborate with Data Engineering and BI Developers to resolve data discrepancies.
Requirements
- 7-10 years of direct experience in a client-facing role within the digital health space.
- Bachelor's degree in a related field.
- Knowledge of the HCP NPP landscape is preferred.
- Excellent customer service skills and demeanor.
- Strong management, mentorship, and leadership skills.
- Deep understanding of media performance data.
- Ability to handle technical troubleshooting with perseverance and patience.
- Superb attention to detail and ability to produce accurate and thorough work.
- Ability to multitask, juggle priorities, pivot frequently, and tackle urgent work.
- Ability to critically think and problem-solve quickly.
Skills
- Client-facing expertise
- Data and Analytics leadership
- Reporting and data analysis
- Customer relationship management
- Process improvement
- Team mentorship and development
- KPI development
- Cross-functional collaboration
- Data discrepancy troubleshooting
- Media performance data analysis
Location
- New York, NY
Work Type
- Hybrid
Experience Level
- Director
Education Level
- Bachelor's degree
Salary/Compensations
- $130,000–$150,000
Benefits
- Competitive compensation package
- Paid annual vacation, holiday, and sick time off
- Comprehensive health plans (medical, dental, vision)
- Competitive 401(k) with company matching
- Life insurance
- Commuter benefits
- Employee referral awards
- Tuition reimbursement
- Training opportunities
- Three Week “Work from Anywhere” benefit
About the Company
- Haymarket Media, Inc. is an award-winning specialist content and information company with over 30 market-leading media brands.
- The company offers expertise and insight through relevant, original content across various media channels.
- Haymarket is home to healthcare professional brands like The Clinical Advisor, Dermatology Advisor, and MPR, alongside business titles such as PRWeek, MM+M, Campaign, and McKnight’s Long-Term Care News.
- Haymarket Media Group is a privately-owned global media, data, and information company with 1,300 employees across multiple countries.
- Haymarket's portfolio includes over 70 brands, utilizing live, digital, print, education, data, tech services, video, and audio to inform and empower clients and communities.
- As a Certified B Corporation, Haymarket Media is committed to working towards a better future and a global economy that benefits people and the planet.
Equal Opportunity
- An equal opportunity employer, Haymarket Media does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal, or local laws.