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About the Role

Globus family of brands is seeking two candidates for Program Manager roles (PM CRM and PM MDM) who are interested in both immediate contract engagement and long-term career growth. This role is accountable for the successful delivery of global initiatives.

Responsibilities

Support development and execution of program plan aligned to organizational goals and technology roadmaps.
Partner with business and technology teams to coordinate and sequence deliverables that maximize business value.
Maintain roadmaps and delivery plans.
Monitor alignment of program priorities and budget commitments.
Support governance process and reporting requirements.
Drive disciplined execution of program through standardized methodologies and delivery practices (agile, waterfall, and hybrid).
Prepare materials and facilitate program status meetings and stakeholder reviews.
Escalate risks, issues, and decisions through appropriate governance channels.
Manage dependencies across multiple project teams, vendors, and business areas.
Manage medium to large cross-functional initiatives supporting business transformation objectives.
Partner with stakeholders to identify process improvement opportunities.
Support adoption of new technologies and business process changes.
Assess program resource requirements and collaborate with leadership to secure necessary staffing and funding.
Coordinate internal teams, external partners, and vendor resources.
Promote effective workforce planning and capacity management within and across teams and programs.
Track program budgets, forecasts, and financial performance.
Monitor program costs, benefits, risks, and return on investment.
Provide regular reporting on program progress and financial performance.
Proactively identify and manage program risks, dependencies, and impediments.
Establish mitigation plans and escalation paths.
Facilitate resolution of cross-functional issues that impact delivery.
Ensure transparency of risks and opportunities through governance channels.
Build productive relationships with technology and business stakeholders.
Communicate program milestones, risks, and dependencies to stakeholders.
Support change management strategies that support adoption and business readiness.
Translate technical concepts into business language and business objectives into actionable delivery plans.

Requirements

5-7 years of experience in Program Management, PMO, Project Management or related delivery roles.
2-3+ years managing cross-functional business and technology programs.
Experience with enterprise platforms such as MS Dynamics 365, ServiceNow, Customer Experience, Customer Data, ERP, MDM (Master Data Management), or workflow automation solutions.
Demonstrated experience working with third parties and managed service providers.
Experience supporting governance processes, program reporting, and stakeholder engagements.
Experience coordinating delivery across multiple teams and business functional delivery teams.
Bachelor’s degree in Business, Information Technology, Engineering, or a related field; or five plus years’ related experience and/or training; or equivalent combination of education and experience.

Skills

Program Management
PMO
Project Management
Delivery roles
Managing cross-functional business and technology programs
Enterprise platforms (MS Dynamics 365, ServiceNow, Customer Experience, Customer Data, ERP, MDM, workflow automation)
Working with third parties and managed service providers
Supporting governance processes
Program reporting
Stakeholder engagements
Coordinating delivery across multiple teams
Digital transformation initiatives
SAFe
PMP
Agile
Lean Six Sigma
Working within complex global organizations
Program Strategy & Alignment
Program Governance & Delivery Leadership
Leadership
Resource & Capacity Management
Financial Management & Value Realization
Risk, Dependency & Issue Management
Stakeholder Management & Communication
Change management strategies
Translating technical concepts into business language
Translating business objectives into actionable delivery plans

Location

Remote (USA or Canada)

Work Type

Contract-to-hire
Full-time

Experience Level

5-7 years
2-3+ years

Education Level

Bachelor’s degree in Business, Information Technology, Engineering, or a related field
Equivalent combination of education and experience

Salary/Compensations

$52-$60/hour (contract phase)
$95,000 - $115,000 CAD annually (full-time)

Benefits

Generous benefit package
Travel benefits
Retirement

About the Company

Globus family of brands has 98+ years in travel and creates vacations offering culture-rich experiences in over 70 countries.
The brands include Globus, Cosmos, and Avalon Waterways.
The company values vision, hard work, team collaboration, commitment, adaptability, honesty, integrity, and a love for travel.
Globus family of brands is a leader in international travel, offering tours, cruises, and vacation packages.

Equal Opportunity

While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.