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About the Role
The Operations Supervisor coordinates daily activities for residents and staff, ensuring tasks are completed and residents participate in scheduled activities. This role involves monitoring the facility for safety and security, promoting recovery, and fostering a home-like environment.
Responsibilities
- Monitors and supervises program and operation staff activities during shift.
- Communicates all incidents to supervisor.
- Provides feedback to Primary Counselors and other treatment staff.
- Ensures appropriate distribution and filing of Resident documentation.
- Maintains accuracy and currency of the Resident appointment calendar.
- Witnesses and logs resident urine screenings and alcohol sensor readings.
- Responds to crisis situations by ensuring residents receive appropriate intervention services.
- Participates in staff development groups, feedback meetings, trainings, and other assigned meetings.
- Remains on the floor with residents unless engaged in administrative duties.
- Ensures residents comply with loss of privileges (L.O.P.'s) and assigned learning experiences (L.E.'s).
- Monitors residents on house containment and speaking bans.
- Facilitates or participates in Resident activities, groups, and meetings.
- Maintains the HMO bulletin board with appropriate and current documentation.
- Participates in house turnover, ensuring safe and accurate maintenance and documentation of cash and supplies.
- Enforces agency policies and procedures.
Requirements
- Minimum two years' experience working with SUD and/or SPMI populations.
- Must be available to work a flexible schedule including some evenings, weekends, and holidays.
- Must be well-organized.
- Must possess good communication skills.
- Must possess good writing skills.
- Must possess good problem-solving skills.
Skills
- Communication skills
- Writing skills
- Problem-solving skills
- Organizational skills
Location
- 121-123 W. 111th Street, New York, NY
Work Type
- Full-time
Experience Level
- Minimum two years' experience
Education Level
- Associates/Bachelor’s Degree preferred