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About the Role
Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services.
Responsibilities
- Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
- Assists with the maintenance and servicing of bank equipment such as ATMs, and Night Drops.
- Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities.
- Confidently uses needs-based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs.
- Recommends and sells appropriate solutions both in person and over the phone.
- Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements.
- Opens all types of personal accounts and prepares related documentation.
- Follows up with clients after new accounts are opened to deepen the relationship.
- Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills.
- Maintains a strong understanding of industry trends and how they impact the customer.
- Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals.
- Maintains a working knowledge of the banks products and services.
- Actively participates in branch huddles, meetings, and one on one coaching sessions.
- Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets.
- Assists with new staff member training and coaching.
- Performs on the job training and may serve as a backup trainer as needed.
- May direct workflow by assigning ancillary duties on the Teller line as needed.
- Maintains knowledge of all relevant rules and regulations.
- Conforms to General Performance Expectations as identified for all employees.
Requirements
- One year experience in a banking or customer service position preferred.
- Demonstrated experience in banking and/or customer service.
- Proficient analytical and mathematic skills, along with reading and writing skills.
- Proficient communication, interpersonal and sales skills.
- A comprehensive knowledge of operating policies and procedures which impact consumer services.
- A thorough knowledge of the features and benefits of company consumer products and services.
- Basic computer skills, including Microsoft Outlook, Word and Excel.
- Ability to lift up to 50 lbs. of coin.
- Valid driver's license.
- Must be able to support multiple branch locations as needed.
Skills
- Customer service
- Sales
- Communication
- Interpersonal skills
- Analytical skills
- Mathematic skills
- Reading skills
- Writing skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
Experience Level
- One year experience in a banking or customer service position preferred
Education Level
- High School Diploma or equivalent with an emphasis in a business curriculum
Salary/Compensations
- $18 to $28 Hourly
Benefits
- Profit Sharing/401K Plan
- Health, Dental & Vision Insurance
- Tuition Reimbursement
- Paid time off
- Employee Assistance Program
About the Company
- At the heart of our success is a team of passionate, skilled, and dedicated individuals.
- We’re on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships.
- Our culture is built to attract top talent, celebrate performance, and fuel professional growth.
- As a proud community bank, we believe in giving back to the neighborhoods we serve.
- Supporting local events and organizations across our 14-county footprint isn’t just something we do—it’s who we are.
- It’s our way of saying thank you to the people who make this region an incredible place to live, work, and grow.
Equal Opportunity
- Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential.
- EEO/AA Including Veterans and Disabled.