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About the Role

The Community Manager oversees the day-to-day operations and student experience of Field Study, a digital somatic education platform. This role focuses on managing the student lifecycle from registration through certification and alumni engagement, fostering an expanding ecosystem of learning and community.

Responsibilities

Serve as the primary point of contact for all participants throughout their lifecycle.
Deliver timely, thoughtful, and on-brand student support across the custom-branded app, email, and community channels.
Guide the student experience from onboarding through certification and alumni engagement, driving participation and long-term connection.
Moderate the Field Study community spaces and newsfeed, fostering an engaging online environment.
Collaborate with the Director of Field Study to execute engagement strategies that boost course completion and satisfaction.
Build and maintain operational systems, including project trackers, workflows, templates, and standard operating procedures.
Own Circle administration end-to-end: platform structure, member access, courses, events, content organization, and automations.
Coordinate the Field Study content calendar, scheduling course releases, live sessions, teacher communications, and certification milestones.
Manage student communications and automated email/message journeys across Circle and Klaviyo.
Maintain accurate student records, enrollment rosters, and program documentation.
Manage cross-functional deliverables with internal teams to keep projects on schedule.
Partner with Marketing on launch campaigns for new cohorts and offerings, sharing student testimonials, FAQs, and enrollment insights.
Manage the registration inbox, guiding prospective students through enrollment with personalized communication and strategic follow-up.
Oversee Fellowship administration, including application tracking, selection, communication, coupon creation, and student onboarding.
Analyze registration barriers and recurring inquiries to help inform enrollment strategy.
Coordinate logistics and scheduling for Opening Circles, live calls, mentor groups, closing ceremonies, and alumni programming.
Support teachers and group facilitators with materials, meeting prep, feedback collection, and post-session follow-up.
Promptly upload and organize course recordings, materials, and resources.
Implement AI tools and automated workflows to enhance efficiency and elevate the student experience.
Track student progress toward certification requirements and issue completion certificates.
Nurture an active alumni community through ongoing events, programming, and networking opportunities.
Design and administer surveys to measure onboarding, course experience, engagement, and satisfaction.
Monitor participation metrics across coursework, live sessions, and community spaces.
Synthesize student feedback and participation data into actionable insights and program recommendations.
Maintain a self-service FAQ and help center to streamline student support.

Requirements

Highly organized and detail-oriented, with proven ability to manage multiple projects and timelines.
A warm, empathetic relationship builder with strong judgment and high customer service standards.
An excellent communicator capable of translating complex information clearly and warmly.
Proactive, adaptable, and resourceful—comfortable navigating ambiguity and solving problems in a fast-paced environment.
Technologically savvy and comfortable building workflows, learning new platforms, and improving existing systems.
Tech-savvy with experience optimizing workflows and platforms.
Passionate about spreading awareness and access to The Class’s mission and methodology.
5+ years of experience in customer experience, community management, education, hospitality, or related high-touch relationship roles.
2+ years managing complex projects, workstreams, and organizational systems.
Experience overseeing online communities, educational programs, or high-engagement membership environments.
Proven success coordinating live programming, workshops, or virtual events.
Proficiency with digital platforms, CRM systems, email marketing tools, and operational workflows.
Strong written communication and editing skills for customer-facing messaging.
Familiarity with Circle, Klaviyo, online education tools, and program development is a plus.

Skills

Project management
Customer experience
Community building
Circle administration
Klaviyo
Digital platforms
CRM systems
Email marketing
Operational workflows
Written communication
Editing
AI tools

Location

NYC
Tribeca office

Work Type

Hybrid

Experience Level

5+ years of experience in customer experience, community management, education, hospitality, or related high-touch relationship roles.
2+ years managing complex projects, workstreams, and organizational systems.

Salary/Compensations

USD 75000 - USD 95000 - yearly

Benefits

Health, dental, and vision benefits.
Digital Studio access, in studio Class access and wellness perks.
Opportunities for growth within a mission-driven company.

About the Company

The Class, founded by Taryn Toomey in 2011, is a somatic movement and wellness practice with studios in New York and Los Angeles and a global digital community.
Designed to regulate the nervous system and release stuck energy through physical movement, The Class uses music, movement, and breath to invite students to witness their thoughts, build resilience, and discover a deeper connection to self.
In 2026, we launched Field Study—a digital somatic-education hub available worldwide—taking The Class off the mat.
At The Class, we believe in fostering a culture of connection, creativity, and growth.
As Field Study Community Manager, you’ll have the opportunity to work with a passionate team, shape the future of a growing brand, and create experiences that leave a lasting impact.

Equal Opportunity

All your information will be kept confidential according to EEO guidelines.