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About the Role
As part of the Process Improvement team, you will collaborate with colleagues across the organization to improve processes, support consistency, and enhance service delivery. Your work will contribute to programs and services that support public safety across Ontario.
Responsibilities
- Support Process Excellence Initiatives by documenting, analyzing, and improving business processes.
- Facilitate Process Discovery and Design through discussions and workshops to gather requirements and identify gaps.
- Develop Process Documentation, including process maps, SOPs, and work instructions.
- Apply Continuous Improvement Methodologies like Lean Six Sigma and root cause analysis.
- Support Business Transformation Activities by providing process expertise during project lifecycles.
- Collaborate Across Diverse Stakeholder Groups to build consensus and advance organizational objectives.
- Contribute to Organizational Improvement by participating in projects that enhance service delivery and efficiency.
Requirements
- Minimum of five years of experience analyzing, documenting, and improving business processes in complex environments.
- Experience supporting cross-functional projects, facilitating stakeholder engagement, and developing process improvement recommendations.
- Demonstrated experience applying Lean methodologies, business analysis principles, root cause analysis techniques, and change management practices.
- Advanced proficiency with Microsoft Visio, Microsoft Office applications, and process mapping tools.
- Experience developing process maps, maintaining SOPs and work instructions, and supporting process documentation within structured governance environments is preferred.
- Strong analytical, documentation, communication, and facilitation skills.
Skills
- Process mapping
- Standard Operating Procedures (SOPs)
- Work instructions
- Lean Six Sigma
- Root cause analysis
- Business analysis
- Change management
- Microsoft Visio
- Microsoft Office
- Stakeholder engagement
- Facilitation
Location
- Ontario
Work Type
- Full-time
Experience Level
- Minimum of five years of experience
Education Level
- Bachelor's degree in Business Administration, Operations Management, Engineering, Public Administration, or a related discipline
- Lean Six Sigma Green Belt certification
Salary/Compensations
- $80,741.80 - $100,927.25
Benefits
- Accommodation for applicants with disabilities
About the Company
- The Technical Standards and Safety Authority (TSSA) is a not-for-profit regulator dedicated to enhancing public safety across Ontario.
- TSSA's team of over 450 professionals delivers safety oversight across multiple regulated sectors.
- Safety is embedded in TSSA's culture and in all aspects of its work.
- TSSA has earned the 5-Star Safety Cultures Award from Canadian Occupational Safety magazine for five consecutive years (2022-2026).
Equal Opportunity
- TSSA is committed to diversity and inclusion.
- We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day.
- We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability.