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About the Role
The Team Lead, Mortgage Renewals, assists the Manager, Mortgage Retention to provide daily leadership to a group of mortgage renewal specialists. This includes researching and analyzing renewal processes to solve business problems and improve mortgage retention results. Providing leadership, support and guidance to the team and establishing performance objectives. Makes decisions as efficiently and quickly as possible while exercising sound judgement. The position will strive for quality and profitability, while complying with legal requirements, Company policies and guidelines.
Responsibilities
- Lead by example and provide daily feedback and coaching to team members
- Foster a team environment focused on achieving all departmental objectives and goals in support of the business
- Plan, schedule and establish team member workload, identify individual and group training needs
- Monitor productivity and workflow to ensure efficiency and turnaround time for all renewals
- Identify and provide specific additional coaching and performance management to individuals as necessary
- Negotiate rates and fees without compromising service and profitability
- Review processes and implement changes to resolve business problems and improve mortgage retention results
- Ensure all pertinent information is gathered, processed accurately and on time following legal and company guidelines and regulations
- Work effectively with all internal and external business partners to achieve required organization & departmental goals and achieve excellence
- Actively support team members in contacting all Mortgage Renewal clients in an effort to secure business
- Negotiate renewal mortgage rates in keeping with Company objectives
- Meet all audit requirements
- Evaluate and analyse documentation supplied by client and broker to ensure compliance with all aspects of Home Trust Company’s underwriting policies and guidelines per delegated authority matrices and applicable compliance obligations including Privacy, Anti-Money Laundering/ Anti-Terrorist Financing and internal Anti-Fraud Policy requirements
- File Unusual Transaction Reports as applicable to fulfil individual employee obligations to detect and deter financial crimes activity
Requirements
- Min 2 years in sales
- Mortgage Services industry experience an asset
- All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
Skills
- Strong organizational, time-management and analytical skills
- Strong interpersonal relationship building and listening skills
- Motivates and engages others through fostering a collaborative team environment
- Excellent written / verbal communication and professional maturity
Location
- Toronto
Work Type
- Hybrid work model
- Full time
- Permanent
Education Level
- University degree in business, economics or related discipline
- Additional relevant accreditation(s), certification(s) are assets
Salary/Compensations
- $60,000 - $70,000
- annual incentive bonus tied to performance
Benefits
- Generous vacation based on your role
- statutory holidays
- 6 wellness days
- Robust health and dental coverage through Manulife
- virtual healthcare through Dialogue
- Group Retirement Savings Plan with up to 7% employer match
- Discounts from top retailers via WorkPerks
- location-based perks like gym memberships and Toronto Bike Share
- Gym access at our London and Montreal offices
- Education Assistance Program
- Fairstone Academy for training and skill development
- Parental leave top-up program
About the Company
- Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.
- In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.
- Together, we are the leading alternative lending bank in Canada.
- With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
- Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country.
- Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial.
- Our culture has been shaped by the passion and integrity of our people.
Equal Opportunity
- Fairstone is an equal opportunity employer.
- Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.
- Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.