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About the Role

The Manager, Roaming (Product and Services) is responsible for the product ownership, development, launch, and lifecycle management of Bell's roaming services portfolio. This role drives the evolution of roaming products, platforms, and capabilities to support Bell's consumer, business, wholesale, and IoT/M2M customers, enhancing customer experience, operational effectiveness, and business performance.

Responsibilities

Lead the product lifecycle management of Bell's roaming technology and service portfolio, from concept development and business case creation through launch and ongoing performance management.
Define product requirements, service capabilities, and strategic roadmaps to support the evolution of Bell's roaming business and customer experience.
Manage the launch, enhancement, and operational support of roaming and mobility services, including VoLTE Roaming, 5G Roaming, IoT/M2M connectivity, eSIM, Billing & Charging Evolution (BCE) capabilities, and future mobility solutions.
Support the onboarding and expansion of roaming service capabilities with domestic and international carrier partners.
Collaborate with Product, Network, Technology, Operations, and vendor teams to deliver new capabilities, platform enhancements, and service improvements.
Lead cross-functional initiatives to ensure successful implementation, operational readiness, and commercialization of new services and capabilities.
Drive roaming fraud management, revenue protection, and risk mitigation initiatives in partnership with Revenue Assurance, Security, Network, and Wholesale teams.
Monitor product performance, customer experience, operational KPIs, and business results to identify opportunities for growth, optimization, and cost reduction.
Build and maintain effective relationships with carrier partners, vendors, industry organizations, and internal stakeholders.
Contribute to strategic planning, investment prioritization, business case development, and long-term roadmap planning for Bell's roaming and mobility services portfolio.

Requirements

University degree in Business, Engineering, Telecommunications, Computer Science, Information Technology, or a related discipline.
Experience in product management, telecommunications, wireless services, roaming, IoT/M2M, mobility services, or related technology-based environments.
Experience leading cross-functional initiatives involving Product, Technology, Network, Operations, Finance, and external partners.
Experience managing service launches, business transformation initiatives, or product lifecycle activities.
Experience with roaming operations, charging, settlement, revenue assurance, or fraud management is an asset.
Strong understanding of mobility services, roaming ecosystems, and carrier partner relationships.
Knowledge of roaming technologies and services including VoLTE, 5G, IoT/M2M, eSIM, and related mobility capabilities.
Strong product management, business analysis, and stakeholder management skills.
Excellent communication, relationship-building, and problem-solving abilities.
Ability to translate business objectives into product and service capabilities while balancing customer, operational, and financial considerations.
Adequate knowledge of French is required for positions in Quebec.

Skills

VoLTE Roaming
5G Roaming
IoT/M2M connectivity
eSIM
Billing & Charging Evolution (BCE)
Mobility services
Roaming ecosystems
Carrier partner relationships
Roaming technologies
Product management
Business analysis
Stakeholder management
Communication
Relationship-building
Problem-solving

Location

Canada : Ontario : Toronto
Canada : Quebec : Montreal

Work Type

Hybrid
Management
Regular - Full Time

Experience Level

Management

Education Level

University degree in Business, Engineering, Telecommunications, Computer Science, Information Technology, or a related discipline.

Benefits

Comprehensive compensation package
Competitive salary
Wide range of benefits to support the well-being of you and your family
Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on Bell services
Access to exclusive offers from partners

About the Company

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most.
At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth.
Want to be part of a diverse team where your work makes a real impact?
If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Bell, one of Canada's Top 100 Employers.

Equal Opportunity

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process.
We also want to make sure that everyone has an equal opportunity to join our team.
We encourage individuals who may require accommodations during the hiring process to let us know.
For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.
If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.