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About the Role
The Manager, Roaming (Products & Services) is responsible for product ownership, development, launch, and lifecycle management for Bell's roaming services. This role drives the evolution of roaming products, platforms, and capabilities to support Bell's consumer, enterprise, wholesale, and IoT/M2M customers. The successful candidate will collaborate with various internal teams and external partners to deliver new service capabilities, support strategic technology evolution, and enhance the overall roaming customer experience, operational efficiency, and business performance.
Responsibilities
- Manage the product lifecycle for Bell's roaming technologies and services, from concept development and business case creation to launch and ongoing performance management.
- Define product requirements, service capabilities, and strategic roadmaps to support the evolution of Bell's roaming business and customer experience.
- Manage the launch, enhancement, and operational support of roaming and mobility services, including VoLTE and 5G roaming, IoT/M2M connectivity, embedded SIM capabilities, billing and charging evolution (BCE) capabilities, and future mobility solutions.
- Support the integration and expansion of roaming service capabilities with domestic and international telecom partners.
- Collaborate with Product, Network, Technology, Operations, and Vendor teams to deliver new capabilities and enhancements to platforms and services.
- Lead cross-functional initiatives to ensure successful implementation, operational readiness, and commercialization of new services and capabilities.
- Drive roaming fraud management, revenue assurance, and risk mitigation initiatives in partnership with Revenue Assurance, Security, Network, and Wholesale teams.
- Monitor product performance, customer experience, operational KPIs, and business results to identify opportunities for growth, optimization, and cost reduction.
- Establish and maintain effective relationships with telecom partners, vendors, industry organizations, and internal stakeholders.
- Contribute to strategic planning, investment prioritization, business case development, and long-term roadmap planning for Bell's roaming and mobility service portfolio.
Requirements
- University degree in business, engineering, telecommunications, computer science, information technology, or a related discipline.
- Experience in product management, telecommunications, wireless services, roaming, IoT/M2M, mobility services, or related technology environments.
- Experience leading cross-functional initiatives involving Product, Technology, Network, Operations, Finance teams, and external partners.
- Experience managing service launches, business transformation initiatives, or product lifecycle activities.
- Experience with roaming operations, pricing, settlement, revenue assurance, or fraud management is an asset.
- Solid understanding of mobility services, roaming ecosystems, and telecom partner relationships.
- Knowledge of roaming technologies and services, including VoLTE, 5G, IoT/M2M, embedded SIM, and related mobility capabilities.
- Strong product management, business analysis, and stakeholder management skills.
- Excellent communication, relationship building, and problem-solving abilities.
- Ability to translate business objectives into product and service capabilities while balancing customer, operational, and financial considerations.
Skills
- Product Management
- Business Analysis
- Stakeholder Management
- Communication
- Relationship Building
- Problem-Solving
- VoLTE
- 5G
- IoT/M2M
- Embedded SIM
Location
- Canada, Ontario, Toronto
- Canada, Quebec, Montreal
Work Type
- Hybrid
- Permanent
- Full-time
Experience Level
- Manager
Education Level
- University degree
Benefits
- Competitive salary
- Comprehensive benefits package
- Medical, dental, vision, and mental health care
- 35% discount on Bell services
- Exclusive partner offers
About the Company
- Bell is building a more connected future with world-class networks, AI-powered solutions, and digital experiences that enhance how people live, work, and play.
- Bell believes in empowering everyone by providing teams with leading-edge technology, AI tools, and a collaborative environment that supports creativity and growth.
- Bell is one of Canada's Top 100 Employers.
Equal Opportunity
- Bell is proud of its commitment to fostering an inclusive and accessible work environment where all team members feel valued, respected, supported, and included.
- Bell is committed to ensuring transparency in its recruitment process.
- Bell wants to ensure that everyone has an equal chance to join our team.
- We encourage individuals who may require accommodations during the hiring process to inform us.