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About the Role
The Office of the Attorney General of Texas requires the services of 2 Level 1 Support Technicians to assist with a computer/docking station refresh project. This role involves imaging, replacing computers, and migrating data under the guidance of an agency subject matter expert and project manager.
Responsibilities
- Assist in manual labor and support associated with the computer/docking station refresh project.
- Perform day-to-day work of imaging, replacing computers, and migrating data.
- Work as part of a team including an agency subject matter expert and a project manager.
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
- Document, maintain, upgrade, or replace hardware and software systems.
- Prepare or assist in the preparation of service record documentation.
- Provide technical assistance and support for applications and hardware problems.
- Install, maintain, move, and assist in testing and upgrading new and existing hardware/software.
- Maintain necessary security controls over software.
- Assist in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.
- Access data from and transfer data to various local, state, or federal databases.
- Operate information technology systems.
Requirements
- Skill in handling multiple tasks, prioritizing, and meeting deadlines.
- Knowledge of personal computers, components, printers, and microcomputer terms.
- Ability to work cooperatively with others in a professional work environment.
- Ability to provide excellent customer services.
- Ability to lift and relocate 30 lbs.
- Experience using WordPerfect and MS Office Suite.
- Working knowledge of Windows Operating Systems.
- Knowledge of the practices, principles, and techniques of computer operations, information systems, computer software and hardware, and information security policies and procedures.
Skills
- Windows 11 technical support experience
- Skill in handling multiple tasks
- Prioritizing
- Meeting deadlines
- Knowledge of personal computers
- Knowledge of computer components
- Knowledge of printers
- Knowledge of microcomputer terms
- Ability to work cooperatively
- Ability to provide excellent customer services
- Ability to lift and relocate 30 lbs
- Experience using WordPerfect
- Experience using MS Office Suite
- Working knowledge of Windows Operating Systems
- Skill in effective oral and written communication
- Skill in the use and support of personal computers
- Skill in the use of applicable programs and systems
- Skill in troubleshooting information systems
- Ability to operate information technology systems
- Ability to communicate effectively
Location
- Texas
Work Type
- Full-time
Experience Level
- 1 year of experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $39.56 NTE rate
About the Company
- The Office of the Attorney General of Texas requires the services of 2 Level 1 Support Technicians.
- All work products resulting from the project shall be considered 'works made for hire' and are the property of the Office of the Attorney General of Texas.
- Potential Vendors (and their Candidates) may be subject to criminal background checks as authorized by Texas law.
- The Office of the Attorney General of Texas will pay no fees for interviews or discussions during the selection process.