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About the Role
The FOH Supervisor drives customer service, employee engagement, safety programs, and micro kitchen supervision, ensuring high-quality, cost-effective food service operations to meet client and customer needs. They will also participate in and lead employee training and development programs.
Responsibilities
- Drive customer service, employee engagement, and safety programs.
- Provide micro kitchen supervision.
- Satisfy client and customer needs through high-quality, cost-effective food service operations.
- Participate and lead in establishing corporate employee training and development programs.
- Support all fronts of the house and micro kitchen activities.
- Comply with SERV Safe and HACCP programs and standards.
- Build strong customer relationships and deliver customer-centric solutions.
- Address customer service needs.
- Build customer-focused and solutions-oriented teams.
- Maintain service standards and CPEs of the client.
- Maintain product inventory to established levels.
- Work with the GM and Executive Chef on team programming and safety.
- Perform duties assigned by the Food Service Manager or General Manager.
Requirements
- Experience in food systems with a high school diploma or equivalent.
- Attention to detail.
- Ability to multitask.
- Interpersonal skills.
- Ability to give and receive constructive feedback.
- Demonstrated ability to lead a team.
- Must be able to work up to 8 hours a day on your feet, excluding breaks.
- Must be able to lift a minimum of 25lbs.
- Must be able to work under pressure and time deadlines during peak periods.
- Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures.
- Actively participate in HSEQ training.
- Report any potential hazards or compliance concerns.
Skills
- Team building
- Problem-solving customer complaints
- Food safety regulation compliance
- Staff scheduling
- Employee hiring and training
- Customer relationship building
- Customer service
- Accountability
- Self-awareness
- Team leadership
- Flexibility
Work Type
- Full-time
Education Level
- High school diploma or equivalent
Salary/Compensations
- $30.00 per hour - $33.00 per hour
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Disability insurance
- Comprehensive leave program
About the Company
- ISS Guckenheimer offers full-time employees a variety of benefits.
- As a global organization, ISS Group is committed to making the international community more resilient and just for all people.
- We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.
- We look to lead our industry by example and to positively influence the market wherever we operate.
Equal Opportunity
- ISS Group is committed to making the international community more resilient and just for all people.
- We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.
- We look to lead our industry by example and to positively influence the market wherever we operate.