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About the Role
The Case Manager at the RESET Center provides person-centered care coordination, engagement, and discharge planning to individuals utilizing the sobering program. Working from a harm-reduction and trauma-informed approach, the CM supports participants in stabilizing safely, explores immediate needs, and connects them to ongoing services in the community.
Responsibilities
- Conduct brief screenings and assessments to understand risk, safety, and resource needs.
- Provide education, encouragement, and practical support tailored to participant goals.
- Develop short-term, accessible discharge plans for individuals staying between 4–24 hours.
- Coordinate referrals and warm handoffs to community resources including substance use treatment, managed alcohol programs, mental health providers, shelters, crisis housing, social services, and hospital or emergency care when clinically appropriate.
- Support crisis de-escalation and conflict intervention in collaboration with the care team.
- Document timely and accurate services entries in Epic to support care coordination, safety, and communication.
- Maintain collaborative relationships with law enforcement, public health partners, and community agencies.
- Complete required RESET Center trainings.
- Perform all other duties as assigned.
Requirements
- 1-3 years of experience in harm reduction, crisis services, behavioral health, or related community care settings.
- High School diploma or equivalent.
- Experience supporting law enforcement diversion or working alongside first responders, emergency departments, or criminal-legal partners.
- Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire.
- Basic computer literacy, including the ability to document in an electronic health record (EHR).
- Ability to obtain and accurately record vital signs.
- Strong attention to detail and ability to complete documentation in a timely manner.
- Ability to successfully complete Basic Life Support (BLS) certification during the first week of employment.
- All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.
Skills
- Harm reduction
- Crisis services
- Behavioral health
- Community care
- Law enforcement diversion
- First responder support
- Emergency department support
- Criminal-legal partner collaboration
- Overdose Prevention and Narcan Administration
- Basic computer literacy
- Electronic health record (EHR) documentation
- Vital signs recording
- Attention to detail
- Timely documentation
- Basic Life Support (BLS) certification
- Person-centered care coordination
- Engagement
- Discharge planning
- Harm-reduction approach
- Trauma-informed approach
- Brief screenings and assessments
- Crisis de-escalation
- Motivational interviewing
- Referral coordination
- Warm handoffs
- Conflict intervention
- Epic documentation
Location
- San Francisco
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- High School diploma or equivalent
- Associate Degree in Behavioral Health or related field
Salary/Compensations
- $26—$30 USD
Benefits
- Shift Differentials: +$2/hr Monday-Thursday Nights, +$3/hr Friday-Sunday Nights, +$2/hr Saturday-Sunday Days
- Comprehensive health insurance (Medical, Dental, Vision, Accident, Critical Illness, Hospital Indemnity)
- Company-paid Basic Life, AD&D, Short and Long-Term Disability
- Voluntary Life insurance option
- Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
- Flexible Spending Accounts (health care, dependent care, commuter benefits)
- 401k company match after 6 months (50% of deferrals up to 6% of compensation)
- Generous PTO starting at 160 hours accrued annually
- 12 recognized company holidays
- Company-paid parental leave
- Employee Assistance Program
- Auto-enrollment in 401k Plan after 90 days
About the Company
- Connections Health Solutions is a mission-driven organization focused on redefining behavioral health crisis care.
- We provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to resources for recovery.
- Founded by emergency room psychiatrists, our physician-led, data-driven model has over 15 years of crisis care expertise.
- Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice.
- The RESET Center, operated by Connections, is located in San Francisco and provides an alternative destination for individuals found to be publicly intoxicated.
- We collaborate with law enforcement and public health agencies to divert intoxicated individuals from the criminal justice and healthcare systems.
- Connections Health Solutions is a Second Chance employer.
Equal Opportunity
- Connections Health Solutions is an Equal Opportunity Employer.
- We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic.
- Connections Health Solutions is an equal opportunity employer.
- We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
- We are committed to creating an inclusive and welcoming environment for all employees and applicants.