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About the Role

The Retention Marketing Associate will drive and execute retention campaigns to deepen customer loyalty to the Huckberry brand. This role involves managing the production of the Huckberry Newsletter, triggered emails, SMS, and direct mail print campaigns, requiring strong project management and organizational skills.

Responsibilities

Act as the operational engine for newsletter production, briefing and guiding creatives to deliver 3 emails per week and 4 SMS campaigns per month on time.
Partner closely with eCom Go-To-Market and Merchandising to source product selection, align on positioning, and ensure channel merchandising balances company initiatives with customer demand.
Serve as the central point of contact for campaign feedback, streamlining edits from key stakeholders and campaign managers from initial planning through product launch.
Own recurring reporting across email and SMS campaigns, leveraging customer insights and seasonal merchandising trends to surface learnings, identify opportunities, and inform future campaign strategy.
Partner with the Retention Marketing Manager to design and execute A/B tests to optimize performance and deepen customer engagement.
Identify bottlenecks and establish scalable systems/workflows that improve launch efficiency, creative delivery schedules, and cross-team alignment.

Requirements

3+ years of hands-on experience in email marketing, digital merchandising, or lifecycle operations.
Demonstrated ability to manage multi-channel production schedules, track cross-functional deliverables, and hold creative/merchandising partners accountable to deadlines.
Strong, clear communicator comfortable acting as the bridge between creative, merchandising, and marketing stakeholders.
Hands-on experience with top-tier ESPs and SMS platforms (e.g., Klaviyo, Bluecore, Attentive, or similar).
High proficiency with project management and workflow tools (Airtable experience is a major plus).
Proficiency with Google Suite (primarily Google Docs and Sheets).

Skills

Email marketing
Digital merchandising
Lifecycle operations
Project management
Workflow tools
Google Suite
Klaviyo
Bluecore
Attentive

Location

Austin, TX

Work Type

Onsite
Remote

Experience Level

3+ years

Benefits

Medical, Dental, Vision benefits
401(k) and employer match
Annual Huckberry shopping credits
Paid Sabbatical leave at 4 years
Summer Fridays
Weekly catered lunch
Monthly happy hours
Mental health resources
Paid Parental Leave
Paid Vacation & Paid Sick Leave
Volunteer Time Off
Generous employee discount
Annual offsites

About the Company

Huckberry is the ultimate one-stop men's shop for discovering the best gear and threads.
Over a million guys trust us as their go-to resource for their closet, adventure inspiration, and a whole lot more.
We were named one of IAB's most disruptive consumer brands, and we've collaborated with everyone from Matthew McConaughey and Leon Bridges to brands like Lululemon, Tacoma, and Coors.
Want to get to know us better? Check out our: Journal: http://huckberry.com/blog Youtube: https://www.youtube.com/@Huckberryco Instagram: http://instagram.com/huckberry

Equal Opportunity

Huckberry encourages candidates of all different backgrounds and identities to apply.
We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish.
All of our employment decisions are based solely on merit and business need.