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About the Role
The IT Analyst supports day-to-day technology operations, infrastructure, cybersecurity, and desktop support as part of a high-performing IT team. The ideal candidate brings strong expertise in Microsoft Azure, Entra ID, Intune/MDM, Cisco Meraki, and is familiar with security tools. POS and API integration experience are nice to have.
Responsibilities
- Provide first and second-line technical support to end users, diagnosing and resolving hardware, software, and connectivity issues to agreed SLA targets.
- Deliver clear technical guidance and documentation to improve user self-sufficiency and reduce recurring incidents.
- Coordinate the imaging, configuration, and deployment of end user devices including laptops, desktops, and peripherals in line with organizational standards.
- Maintain accurate hardware records within the asset management system to support audits and refresh planning.
- Manage the full lifecycle of technology assets from procurement to decommissioning, ensuring compliance with data disposal and internal policies.
- Perform routine preventive maintenance across the technology estate, proactively identifying issues before they impact operations.
- Support the rollout of business applications, managing software licensing, patch management, and version control to ensure compliance and stability.
- Contribute to IT project delivery by providing technical input and coordinating deployment activities against agreed timelines.
- Monitor security alerts and support incident response, conducting root cause analysis and implementing controls to prevent recurrence.
- Promote security awareness across the business through staff training, phishing simulations, and policy communications.
Requirements
- Must possess a valid U.S. Driver’s License and submit to MVR checks upon hire and annually thereafter.
- Maintain an acceptable Motor Vehicle Record (MVR) and self-report any infractions that may affect driving eligibility.
Skills
- Microsoft Azure
- Entra ID
- Intune/MDM
- Cisco Meraki
- Security tools
- POS system administration
- API integration
- Microsoft Azure AD/Entra
- Intune packages
- MDM
- Security tools (Defender and similar)
- Windows 11
- Mac OS
- Cisco Meraki switches and Firewalls
- AVM
- VMs
- ERP (Business central, Sage, or similar)
- Inventory/ Warehouse management systems
- Celigo
- MuleSoft
- MS API management
- Power automate
- python
- SQL
- VitalSource
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2+ years' experience in a support role
- 1+ years in azure engineering
Education Level
- Bachelor's degree or relevant equivalent experience
About the Company
- The IT Analyst role operates within a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The work environment has moderate noise levels typical of business offices with computers and printers, and light traffic. There may be occasional exposure to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, and outside weather. Work hours are Monday through Friday, with occasional weekends during busy periods.