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About the Role
This role is responsible for managing customer accounts through strategic collections efforts, utilizing data-driven approaches to review overdue balances and develop tailored recovery strategies that maintain positive customer relationships. The position involves actively pursuing outstanding payments through persistent and professional outbound collection calls, emails, and faxes, as well as preparing and sending credit memos, invoices, statements, and collection letters. The clerk will also communicate with internal and external customers to investigate complaints, verify accuracy of charges, or correct errors in accounts, and perform account reconciliation.
Responsibilities
- Proactively manage customer accounts through strategic collections efforts, utilizing data-driven approaches to review overdue balances and develop tailored recovery strategies that maintain positive customer relationships
- Actively pursue outstanding payments through persistent and professional outbound collection calls, emails, and faxes
- Prepare and send credit memos, invoices, statements, and collection letters via mail, email, or fax
- Communicate with internal and external customers by telephone, mail, email and fax to investigate complaints, verify accuracy of charges, or to correct errors in accounts
- Account reconciliation
- Assist with various A/R functions as needed including handling returned checks
Requirements
- Effective decision-making
- Strong attention to detail
- Highly self-motivated with excellent organizational and communication skills and professional phone etiquette
- Ability to work both independently and as a team player, record accurate and detailed notes
- Demonstrate proficiency in navigating multiple software systems, with advanced skills in Microsoft Office Suite
- Foster a professional rapport with customers
- Proven experience in collections with a track record of successful debt recovery and relationship management in B2B or retail financial environments
- Candidates who demonstrate strategic communication and consistent performance will be preferred
Skills
- Collections
- Customer Service
- Microsoft Office Suite
- Communication
- Organizational skills
- Phone etiquette
- Account reconciliation
Work Type
- Full Time
Salary/Compensations
- $24.00 - $27.00 per hour
Benefits
- 401K
- Med/Dent/Rx
- LTD
- Life
- Ancillary benefits
- Flex Spending
- Discounts
About the Company
- Leading Building Supplies Company with a Vibrant Team of 800+ Professionals Serving Long Island, Connecticut, Rhode Island, and Massachusetts.
- We are committed to a culture that reflects our values. All team members are expected to model these in every interaction: Championing Customer Needs – Prioritize customer satisfaction and service excellence. Acting with Honesty and Integrity – Do the right thing, always. Following Policies and Procedures – Ensure compliance and consistency. Working Safely – Promote a safe and healthy work environment. Teamwork – Collaborate, support, and treat others with respect
Equal Opportunity
- Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees.
- EOE, including but not limited to disability and veteran status.