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About the Role
Allied Consultants, Inc. is seeking an experienced Desktop Support Technician to join a high-impact technical services team, assisting with computer refresh projects by imaging, replacing computers, and migrating data.
Responsibilities
- Assist in the manual labor and support associated with the computer/docking station refresh project.
- Perform day-to-day work of imaging, replacing computers, and migrating data.
- Work as part of a team including an agency subject matter expert and a project manager.
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
- Document, maintain, upgrade, or replace hardware and software systems.
- Prepare or assist in the preparation of service record documentation.
- Provide technical assistance and support for applications and hardware problems.
- Install, maintain, move, and assist in testing and upgrading new and existing hardware/software.
- Maintain necessary security controls over software.
- Provide excellent customer service.
- Lift and relocate 30 lbs.
- Assist in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.
- Access data from and transfer data to various local, state, or federal databases.
- Operate information technology systems.
Requirements
- 1 year of experience in handling multiple tasks, prioritizing, and meeting deadlines.
- 1 year of experience with personal computers, components, printers, and microcomputer terms.
- Ability to work cooperatively with others in a professional work environment.
- 1 year of experience maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
- 1 year of experience installing, maintaining, moving, and assisting in testing and upgrading new and existing hardware/software.
- 1 year of experience using WordPerfect, MS Office Suite.
- 1 year of working knowledge of Windows Operating Systems.
- 1 year of experience in assisting in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.
- 1 year of knowledge of the practices, principles, and techniques of computer operations, information systems, computer software and hardware, and information security policies and procedures.
- 1 year of experience in the use and support of personal computers, applicable programs and systems, and troubleshooting information systems.
- Ability to operate information technology systems and communicate effectively.
Skills
- Handling multiple tasks
- Prioritizing
- Meeting deadlines
- Personal computers
- Computer components
- Printers
- Microcomputer terms
- Cooperative work
- Troubleshooting computer systems
- Hardware repair
- Software maintenance
- Hardware upgrades
- Software upgrades
- Service record documentation
- Technical assistance
- Application support
- Hardware support
- Software installation
- Hardware installation
- Hardware maintenance
- Hardware moving
- Software testing
- Hardware testing
- Software upgrades
- Security controls
- Customer service
- Lifting 30 lbs
- Relocating 30 lbs
- System monitoring
- Software application support
- Data access
- Data transfer
- Computer operations
- Information systems
- Computer software
- Computer hardware
- Information security
- Personal computer support
- Troubleshooting information systems
- Operating information technology systems
- Effective oral communication
- Effective written communication
- Windows 11 technical support
Location
- Austin
Work Type
- 100% Onsite
Experience Level
- 1 year
Education Level
- High school diploma or equivalent
Benefits
- Medical insurance (with employer cost sharing)
- Life insurance
- 401(K) plan with company match
- Flexible spending through a cafeteria plan
About the Company
- Allied Consultants, Inc. is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies.
Equal Opportunity
- Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.