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About the Role
Johnson Controls, a global leader in thermal management and building systems, helps customers optimize energy use, reduce emissions, and operate with precision in critical industries. This Sales Support Administrator role is crucial for processing sales orders, ensuring booking package completion, and serving as the primary contact for resolving order-related issues.
Responsibilities
- Process orders from customers to JCI through branch sellers.
- Perform pre-upload review of booking packages.
- Review booking checklists for each job.
- Gather missing items or push back to salesperson prior to submission.
- Ensure original proposal and contract/PO are present.
- Review PO for accuracy and content.
- Pursue customer signatures.
- Create and align accurate customer master data.
- Perform new customer creation in ERP.
- Obtain necessary certificates (Insurance, Tax Exempt).
- Validate credit levels.
- Initiate legal review.
- Ensure DOA process for booking is followed and all approvals are obtained.
- Work through the government compliance process and approval.
- Process change orders.
- Coach sellers for process improvement.
- Participate in weekly calls on booking progress.
- Engage in monthly metrics reviews with supervisors and sales leaders.
- Monitor First Pass Yield of orders.
- Track deals left after close.
- Manage aged POs.
- Resolve Letter of Intent bookings.
- Handle Bid and Performance Bond Requests.
- Complete Pre-Qualification for pre-bids.
- Support Dispute Management as needed.
- Manage OTC (Order to Cash) processes.
- Contribute to annual secured volume by liaising between sales teams and support personnel.
- Maintain awareness of results and countermeasures for underperforming markets.
- Support the domain and OTC team by building targeted improvement plans.
Requirements
- 5-10 years of related order processing, office management, AR, AP, and/or credit experience.
- Proficiency in a Windows operating environment, including email and Microsoft Office software.
- Strong interpersonal skills and decision-making ability.
- Effective and professional communication and organization skills.
- Experience using Salesforce.
- Paralegal experience is preferred.
Skills
- Order processing
- Office management
- Accounts Receivable (AR)
- Accounts Payable (AP)
- Credit management
- Microsoft Office Suite
- Salesforce
- Interpersonal skills
- Decision-making
- Communication skills
- Organization skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- 5-10 years
Salary/Compensations
- $36.44-50.00 per hour
Benefits
- Competitive benefits package
About the Company
- Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
- The company helps customers use energy more productively, reduce carbon emissions, and operate with precision in industries like data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
- Johnson Controls has a history of over 140 years, delivering performance backed by advanced technology, lifecycle services, and an industry-leading field organization.
Equal Opportunity
- Johnson Controls International plc. is an equal employment opportunity and affirmative action employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
- To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
- If you are an individual with a disability and you require an accommodation during the application process, please visit here.