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About the Role
The Service Desk Technician is a frontline technical specialist responsible for supporting, managing, and optimizing all end-user computing environments. This role delivers hands-on endpoint engineering, device management, and customer-focused technology support across multiple channels, ensuring reliable operation of various devices and applications while partnering with Infrastructure & Operations.
Responsibilities
- Act as the main point of contact for end-user endpoint issues, incidents, and service requests through the ITSM platform.
- Perform initial triage, diagnose hardware/software issues, document findings, and escalate when appropriate.
- Administer, support, and troubleshoot devices enrolled in Microsoft Intune.
- Support Azure Virtual Desktop (AVD) environments.
- Provide guidance and support for Bring-Your-Own-Device users.
- Manage mobile devices through MDM platforms and support enterprise mobile applications.
- Configure, deploy, and support Windows, iOS, VDI, printers, peripherals, and mobile devices.
- Support major incidents by collaborating with I&O teams, ensuring timely updates and adherence to SLAs.
- Create and update technical documentation, troubleshooting guides, and standard operating procedures.
- Maintain up-to-date knowledge of supported technologies, business applications, and endpoint management tools.
- Follow established IT processes, policies, and performance standards.
- Contribute to automation, optimization, and technology improvement initiatives.
- Pursue ongoing learning and skill development.
- Demonstrate integrity, teamwork, and strong communication while supporting organizational values.
- Participate in 24/7 on-call rotations, staggered shifts, and emergency response efforts as needed.
- Perform additional duties as assigned.
- Provides support for storm restoration efforts.
Requirements
- Associate’s degree in Computer Science, Information Technology, STEM, Business or a relevant field of study, or High School Diploma/Equivalency with 2+ years relevant experience.
- Experience supporting Windows, mobile devices, and enterprise applications.
- Proficiency with Microsoft Office.
- Strong written and verbal communication skills.
- Excellent customer service and interpersonal abilities.
- Ability to adapt to changing technologies and priorities.
- Self-motivated, proactive, and able to work independently.
- Strong sense of ownership and accountability.
- Ability to travel to district locations as needed.
- Ability to lift up to 35 lbs.
- Valid driver’s license.
Skills
- Windows endpoint engineering
- Device management
- Customer-focused technology support
- Endpoint troubleshooting
- Microsoft Intune administration
- Azure Virtual Desktop support
- BYOD support
- MDM platforms
- Mobile application services
- Windows deployment
- iOS deployment
- VDI deployment
- Printer support
- Peripheral support
- Mobile device support
- Incident coordination
- Knowledge base maintenance
- Technical documentation
- Troubleshooting guides
- Standard operating procedures
- Microsoft Office proficiency
- Communication skills
- Customer service skills
- Interpersonal skills
- Adaptability
- Self-motivation
- Proactiveness
- Independent work ability
- Ownership
- Accountability
- Storm restoration support
Location
- District locations
Work Type
- Full-time
- On-call participation
- Staggered shifts
Experience Level
- Commensurate with experience
Education Level
- Associate’s degree in Computer Science, Information Technology, STEM, Business or a relevant field of study
- High School Diploma or Equivalency degree
- Bachelor’s degree in a related field (Preferred)
- CompTIA A+ certification (Preferred)
Salary/Compensations
- $53,700-$102,200
Benefits
- Competitive compensation
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan with substantial company match
- Life and Travel Insurance
- Tuition Assistance
- Wellness Reimbursement Program
- Paid Holidays and Vacation
About the Company
- Central Hudson Gas & Electric Corporation
Equal Opportunity
- All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws.
- Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.
- VEVRAA FEDERAL CONTRACTOR