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About the Role
A Workforce Management Specialist is accountable for the execution of the Workforce Management Service. They will work closely with Support Supervisors and/or Managers to ensure Service Levels are met while managing their workforce.
Responsibilities
- Generate schedules for various support groups using the NICE IEX Workforce Management software
- Perform staffing, SLA, and trending analysis
- Plan and Communicate Saturday, Holiday, and On-Call staffing
- Facilitate agent moves, schedule changes, etc. for agents across call center segments.
- Other duties as assigned.
Requirements
- Strong analytical skills
- Ability to work independently and meet deadlines in a fast paced environment
- Proficiency in Microsoft Office Suite of Applications
- Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
- 1 – 2 Years’ experience in a Workforce Management position
- Presentation Development and execution of reporting and analysis
Skills
- NICE IEX Workforce Management software
Location
- Malvern, Pennsylvania, United States of America
Work Type
- Rare, < 5% Nights/Weekends
Experience Level
- 1-2 Years
Salary/Compensations
- $20.50 - $28.00 per hour
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, Headspace®, backup child and elder care, maternity/paternity leave
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
About the Company
- At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are.
Equal Opportunity
- We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.