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About the Role
The eMerge Operations Analyst supports and advances the operational aspects of the eMerge department and its Attorney Case Managers, focusing on legal and technical services related to eDiscovery, data management, AI, and data analysis. This role provides operational oversight for matter status tracking, rates, estimates, and budgets, ensuring deadlines and client-service standards are met. The analyst supports case teams by structuring case status, budget tracking, cost-savings reporting, and tool usage, enabling case managers to focus on high-value legal and client-facing responsibilities.
Responsibilities
- Coordinate the administrative lifecycle of eMerge matters, including new matter intake, conflicts coordination, and matter setup.
- Monitor key operational metrics to identify patterns, risks, and improvement opportunities.
- Maintain operational oversight of matter rates, estimates, and budgets, tracking status and coordinating communication with stakeholders.
- Create, track, and communicate matter status updates, including deadlines, budget information, and cost-savings.
- Provide operational support to reduce administrative burdens on eMerge Attorney Case Managers.
- Support operating initiatives, such as process changes and tool rollouts, using an impact-focused prioritization approach.
- Support the Director of eMerge Operations with operational reporting needs, including dashboards and presentations.
- Use sound judgment in determining which stakeholders to involve for each initiative or issue.
- Facilitate alignment and coordination between eMerge and other firm teams (e.g., IT, Finance, Marketing, Innovation).
- Review existing eMerge operational workflows to identify opportunities for streamlining and standardization.
- Develop and present actionable, solution-oriented recommendations for process changes, templates, and tools.
- Stay current with industry trends and best practices in eDiscovery, legal operations, and data management.
- Assist with training and provide guidance to staff on eMerge tools, processes, and best practices.
- Support the creation and maintenance of clear documentation related to eMerge processes and procedures.
- Approach every interaction with a client-service-first mindset.
- Maintain confidential information with discretion.
Requirements
- Strong organizational and time management abilities; able to manage multiple priorities and meet tight deadlines.
- Excellent written and verbal communication skills; able to communicate clearly and professionally with attorneys, staff, and administrative departments.
- Ability to communicate clearly and proactively regarding matter status, budget and estimate updates, deadlines, risks, and next steps.
- Strong interpersonal skills and the ability to build productive relationships at all levels within the firm.
- Exercises sound judgment in involving stakeholders so that communication is clearly directed at the responsible party and the appropriate stakeholders stay informed.
- Demonstrated ability to analyze operational issues, interpret data/metrics, and develop practical, solution-oriented recommendations.
- Ability to triage routine operational issues and escalate complex matters appropriately.
- Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint); comfort working with data and creating reports and presentations.
- Comfort developing and maintaining trackers, reports, dashboards, and summaries that support matter oversight, budget awareness, cost-savings visibility, and operational accountability.
- Detail-oriented with a proactive, solution-driven approach to problem-solving; consistently presents options and recommendations rather than problems alone.
- Strong commitment to ethical conduct, confidentiality, and organizational values.
- Committed to high standards of excellence and proven results; demonstrates a sense of ownership and accountability.
- High level of energy and professionalism with well-developed interpersonal strengths and a client-service orientation.
- Ability to adapt and flex ways of working in response to changing priorities, while maintaining focus on high-impact activities.
- Familiarity with eDiscovery, litigation support, or legal operations processes; experience with related tools and systems is preferred.
- Understands the broader legal ecosystem and the evolving role of technology, AI, data, and legal operations to shape service delivery and client expectations while delivering efficient, high-quality client service.
- Client-service-first mindset and strong follow-through.
Skills
- eDiscovery
- Data Management
- AI
- Data Analysis
- Operational Oversight
- Matter Status Tracking
- Budget Management
- Client Communication
- Process Improvement
- Reporting
- Data Interpretation
- Microsoft Office Suite
- Dashboard Creation
- Litigation Support
- Legal Operations
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Minimum two (2) years of experience in eDiscovery, litigation support, legal operations, or a related professional services environment, including experience supporting operational workflows, reporting, process improvement, and cross-functional coordination.
Education Level
- Bachelor’s degree, or any combination of training, education, and experience that demonstrates the ability to perform the duties of the position.
Salary/Compensations
- $60,000.00 - $95,000.00
About the Company
- We are always seeking talented, motivated, growth-minded, and creative individuals.
- Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.
Equal Opportunity
- Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.