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About the Role
As our Strategic Account Executive, you will own the renewal and expansion game across the customer book, protecting ARR, growing NRR, and turning renewal periods into opportunities for growth. You will leverage AI as a co-pilot to manage accounts with increased precision and introduce customers to DIGIDECK's AI capabilities as a key growth strategy.
Responsibilities
- Own every renewal from initial warning to signed order form and invoice.
- Manage the auto-renewal process, including tracking notice windows, sending renewal notices, generating order forms with updated pricing, and providing accurate financial data.
- Set and defend pricing confidently, managing annual increases, multi-year deals, and early renewals.
- Maintain a clean Salesforce instance for accurate leadership forecasting.
- Collaborate with Finance and leadership to professionally manage cancellation requests received after the deadline.
- Drive Net Revenue Retention (NRR) through upsells, cross-sells, and early renewal strategies.
- Act as a primary evangelist for DIGIDECK's AI features during renewals, positioning them effectively to customers.
- Identify and secure new departments, properties, or business units within existing accounts for DIGIDECK adoption.
- Achieve and exceed sales targets consistently.
- Partner with Customer Success Managers (CSMs) to proactively identify at-risk accounts using usage data and engagement signals, developing save plans before the renewal window.
- Own and manage the churn forecast for your account book, detailing red, yellow, and committed accounts and strategies for improvement.
- Serve as a trusted advisor to customer leadership.
- Utilize AI tools like Claude and connected agents for account preparation, transcript analysis, paperwork creation, pipeline review, and follow-up drafting.
- Develop and share AI workflows to enhance the efficiency and effectiveness of the renewal process.
- Translate DIGIDECK buyer analytics and Salesforce data into executive briefs demonstrating customer ROI.
- Build and maintain relationships with stakeholders at all levels within client accounts.
- Conduct QBRs and EBRs that focus on strategic discussions.
- Develop account growth plans aligned with customer objectives.
- Report on renewals, expansion pipeline, NRR, GRR, and churn risk through monthly and quarterly commit calls.
- Analyze data to identify patterns in pricing, timing, and account health to improve processes.
- Collaborate with CSMs on adoption, Sales on handoffs, and Finance on order forms, invoicing, and collections.
- Provide customer feedback to Product and leadership to influence roadmap and pricing decisions.
Requirements
- 10+ years of experience in strategic account management, renewals, or enterprise account management within a SaaS company.
- Proven track record of renewing, saving, and growing complex accounts with multiple stakeholders.
- Proficiency in SaaS metrics including ARR, NRR, GRR, and churn.
- Strong negotiation skills related to pricing, contracts, notice periods, and difficult conversations.
- Demonstrated fluency and practical application of AI in work processes.
- Experience building AI workflows or agents is a plus.
- Expertise in Salesforce.
- Comfort with Microsoft Office and G-Suite.
- Ability to build strong, trusted relationships with customers.
Skills
- Strategic Account Management
- Renewals Management
- Enterprise Account Management
- SaaS Metrics (ARR, NRR, GRR, Churn)
- Negotiation
- Pricing Strategy
- Contract Management
- AI Tools (Claude, etc.)
- Salesforce
- Microsoft Office
- G-Suite
- Relationship Building
- Forecasting
- Data Analysis
Location
- Remote
Work Type
- Full-time
Experience Level
- 10+ years
About the Company
- Sportsdigita is a company focused on customer contract renewals and expansion.
- DIGIDECK is a product offering AI features like DIGI Present and DIGI Connect.