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About the Role
Atlas Credit Company is seeking a customer-focused, empathetic, and motivated individual to join their team as a Customer Service Representative (CSR). In this role, you will deliver outstanding customer experiences, build lasting relationships, and provide personalized financial solutions. You will engage with customers both in-office and in the field, assisting with loan applications, account management, collections, and customer inquiries. The company provides thorough training on field processes and customer interaction best practices.
Responsibilities
- Build strong relationships with customers through trust and open communication.
- Assist customers with financial solutions, loan applications, and account management.
- Conduct field visits to assist customers with payments when needed.
- Handle customer inquiries, resolve concerns, and provide exceptional service.
- Maintain accurate records of customer interactions and transactions.
- Follow company policies and guidelines for collections and customer engagement.
- Conduct outreach efforts to grow the customer base and market financial services.
- Manage incoming and outgoing calls to ensure timely communication.
- Ensure cash handling accuracy and office security.
Requirements
- Strong problem-solving, communication, and listening skills.
- Ability to multi-task, prioritize, and manage time efficiently.
- Comfortably making high-volume calls and handling collections professionally.
- Willingness to learn and adapt in a fast-paced environment.
- Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.
- English Required!
Skills
- Customer Service
- Financial Services
- Problem-solving
- Communication
- Listening
- Multi-tasking
- Prioritization
- Time Management
- Collections
- Bilingual
Location
- Field
Work Type
- Full-time
- Onsite
- Field
Experience Level
- 1+ years of customer service or financial services experience (preferred)
Salary/Compensations
- Competitive salary
Benefits
- Group Health Insurance Plans
- Optional Dental & Vision Coverage
- Paid Vacation & Sick Time
- Paid Major Holidays
- 401(k) Plan with Employer Matching
- Performance Bonuses
- Career Advancement Opportunities
About the Company
- Atlas Credit Company is a family-owned and operated financial institution dedicated to helping millions of customers meet their financial needs.
- Since 1968, they have provided over $3 billion in financial assistance, guided by their core values of community and family.
- They are committed to transparency, responsibility, and exceptional customer service, ensuring that both employees and customers feel valued and respected.