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About the Role
TileBar is seeking an enthusiastic and service-driven individual to join our Showroom as a Showroom Concierge. This Receptionist & Sales Support role is a vital partner to our Sales Representatives, ensuring a seamless and exceptional client experience in our showroom. As part of a two-person team, this individual will be a key point of contact, providing outstanding customer service, product knowledge, and administrative support enhancing every client’s interaction.
Responsibilities
- Create a warm, welcoming, and professional first impression—whether in person, over the phone, or in writing.
- Offer refreshments, seating, and other amenities to enhance the client’s showroom experience.
- Promptly and effectively respond to client inquiries, ensuring a positive and solution-oriented experience.
- Assist sales representatives with key processes, including sample requests, quoting, order placement, tracking, and returns.
- Maintain detailed records of customer interactions in the CRM system to ensure seamless account management.
- Develop and maintain a strong understanding of TileBar’s product offerings, systems, and services to provide accurate and expert information in support of the client’s needs and inquiries.
- Work closely with showroom staff and internal teams to uphold brand standards and exceed client expectations.
- Collaborate across departments to ensure efficient order processing and timely delivery.
- Assist with additional showroom and sales-related tasks as needed to enhance the client’s experience.
- Represent TileBar with professionalism and positivity, embodying our values, vision, and dedication to exceptional service.
- Contributing to our friendly, knowledgeable, and service-driven culture.
Requirements
- 2–3 years of relevant Sales Support experience.
- 2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries preferred.
- Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.
- Flexibility to work retail hours, including weekends, evenings, and special events as needed.
- Ability to travel occasionally for market events, training, or showroom openings.
- Ability to lift up to 25 lbs. for sample movement and showroom maintenance.
Skills
- Proficiency in CRM systems
- Strong time management skills
- Ability to multitask across multiple projects
- Excellent interpersonal skills
- Excellent de-escalation skills
- Excellent problem-solving skills
- Ability to collaborate effectively with team members across departments
Location
- Manhasset, NY
Work Type
- Full-time
Experience Level
- 2-3 years of relevant Sales Support experience
- 2+ years of industry experience
Salary/Compensations
- $60,000 - $65,000 per year
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Company match on 401K
- Free Weekly Lunch
- Paid Time Off (PTO)
- Holidays
- Personal Days
About the Company
- TileBar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States.
- With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary, strategic, and hands-on creative leader to shape the future of our brand and join our dynamic team.
- At TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion.
- We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees.
Equal Opportunity
- TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.