Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Category Support Specialist role.
Rezi rewrites your resume against Office Depot's job description. Free.
Tailor your resume to this Category Support Specialist role.
Rezi rewrites your resume against Office Depot's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Category Support Specialist posting at Office Depot — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Category Support Specialist posting at Office Depot — free, in seconds.
About the Role
Serve as the go-to subject-matter resource for inside sales and field sales teams within an assigned product category, fielding category-related questions and providing expertise on product specifications, compatibility, configuration, or solutions. Support category-related expo and demo events by coordinating logistics, vendor relations, and product staging. This role reports to the Sales Support Manager and partners closely with the applicable Category/Product team and sales leadership.
Responsibilities
- Serve as the primary point of contact for inside sales and field sales reps needing assistance with customer product questions within the assigned category.
- Provide solutioning support by assessing customer requirements and recommending appropriate product configurations, bundles, or category-specific solutions.
- Research and interpret product specifications, compatibility requirements, and vendor/technical documentation to accurately answer inquiries.
- Plan and support category-related expo and demo events, including coordinating event setup, managing vendor relationships, and staging product displays.
- Escalate complex questions to appropriate internal teams and ensure resolution.
- Maintain up-to-date knowledge of the category's product catalog, new releases, and vendor offerings.
- Log and track support interactions per team standards.
Requirements
- High School diploma or equivalent required; Bachelors preferred.
- 3+ years of experience in Sales or Sales Support.
- Basic computer skills and ability to use technology for information access.
- Proficient in Microsoft Tools.
- Proficiency with CRM (Salesforce or equivalent).
- Familiarity with vendor product catalogs and technical specification sheets.
- Strong verbal and written communication skills.
- Ability to effectively interact with internal and external stakeholders.
- Strong understanding of cross-functional team dynamics.
- Ability to creatively problem solve.
- Successful history of building and maintaining internal and external partner relationships.
- Demonstrated time management skills with the ability to meet deadlines.
- Event-coordination skills, including vendor management and on-site logistics.
- Ability to manage multiple concurrent tech questions and event-planning tasks with sound prioritization.
- Self-starter comfortable researching and troubleshooting independently.
- Team-oriented and adaptable to shifting priorities.
- Comfortable engaging directly with vendors and representing the company at events.
- Prior experience with technology product demos, trade shows, or expo events is a plus.
Skills
- Product knowledge (Jan/San or Technology)
- Solutioning
- Product configuration
- Technical documentation interpretation
- Event coordination
- Vendor management
- Communication (verbal and written)
- Problem-solving
- Relationship building
- Time management
- Prioritization
- Microsoft Office Suite
- CRM (Salesforce or equivalent)
- Vendor product catalogs
- Technical specification sheets
Experience Level
- 3+ years
Education Level
- High School diploma or equivalent
- Bachelors preferred
Benefits
- 401(k)
- Competitive salaries
- Benefits package
- Opportunities for advancement
About the Company
- The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence.
- Features world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Equal Opportunity
- The company is committed to providing equal employment opportunities in all employment practices.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
- We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.