Front Desk Agent | Hotel Indigo Austin | Holiday Inn Express Downtown Austin
Horseshoe Bay Resort · Austin, TX, US
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About the Role
The Front Desk Agent serves as the first point of contact for guests and visitors, providing exceptional customer service while managing check-ins, check-outs, reservations, and guest inquiries. This role requires strong communication skills, attention to detail, and the ability to maintain a welcoming and professional environment.
Responsibilities
- Greet guests and visitors in a friendly, professional manner.
- Check guests in and out efficiently while following company procedures.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls, emails, and guest inquiries promptly.
- Process payments and maintain accurate billing records.
- Provide information about hotel services, amenities, local attractions, and transportation options.
- Resolve guest concerns and complaints professionally and escalate issues when necessary.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Maintain accurate guest records and update reservation systems.
- Follow security, safety, and confidentiality procedures.
- Assist with administrative and clerical tasks as assigned.
Requirements
- High school diploma or equivalent.
- Previous customer service, hospitality, or front desk experience preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and familiarity with reservation or property management systems.
- Excellent organizational and multitasking abilities.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Professional appearance and positive attitude.
- Ability to stand for extended periods.
- Occasional lifting of luggage or office supplies (up to 25 pounds).
- Ability to work in a fast-paced environment.
Skills
- Customer service
- Communication skills
- Attention to detail
- Computer proficiency
- Organizational skills
- Multitasking abilities
Location
- Austin, TX
Work Type
- Hourly
- Full-time
Experience Level
- Preferred previous customer service, hospitality, or front desk experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- Highly competitive wages
Benefits
- Exceptional benefit plan for eligible associates & their family members
- 401K matching program for eligible associates
- Flexible scheduling
- Discounts with Crescent managed properties in North America for you & your family members
- Discounts at IHG brand properties worldwide
About the Company
- Crescent Hotels & Resorts is a team of hospitality professionals deeply connected to and proud of the exceptional experiences they provide for guests.
- The Hotel Indigo Austin Downtown – University and Holiday Inn Express & Suites Austin Downtown – University are committed to providing associates with highly competitive wages, an exceptional benefit plan, 401K matching, flexible scheduling, and travel discounts.