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About the Role
The Manager, Sales Support will lead and oversee the Sales Associate team, ensuring smooth operation and exceptional support for sales processes. This role requires strong leadership, excellent communication, and outstanding organizational skills to optimize team performance and foster strong relationships with cross-functional teams.
Responsibilities
- Day to day supervision of the Sales Associate team ensuring efficient and high-quality work output
- Collaborate with the Director, Inside Sales, in recruiting, hiring, and onboarding new sales support talent
- Implement best practices and procedures for the Sales Associate team to optimize processes and enhance overall team performance
- Provide ongoing coaching and professional development for the Sales Associate team to ensure that they meet expectations and targets
- Coordinate and manage sales events across the country, including logistics, promotions, and post-event analysis
- Oversee sales and activity reporting, regularly presenting updates to senior management and identifying areas for improvement
- Establish strong relationship with cross-functional teams, including sales, marketing, and service center, to ensure seamless collaboration and support for the sales process
Requirements
- Post-Secondary education in Business Administration, or related field
- A minimum 5-7 years of experience in the financial industry, with a proven track record of success in sales support or a related role
- Solid understanding of sales support processed, strategies, and best practices, contributing to the development and implementation of efficient systems
- Exceptional attention to detail, ensuring accuracy and quality in all tasks and documentation
- Strong verbal and written communication skills, with the ability to actively engage with individuals and groups at all levels
- Strong organizational and time management skills, adept at prioritizing tasks and meeting deadlines in a fast-paced environment
- Advanced proficiency in Microsoft Excel and Word, with expertise in sales data analysis and reporting
- A team player with the ability to work independently, demonstrating initiative and adaptability in various situations
- Outstanding customer service orientation, employing problem-solving skills and the ability to handle challenging situations with professionalism and empathy
- Demonstrated ability to multitask effectively, managing multiple projects and responsibilities simultaneously
- Familiarity with industry regulations and compliance requirements, ensuring that sales support activities adhere to relevant guidelines and standards
Skills
- Leadership
- Communication
- Organizational skills
- Sales support
- Coaching
- Professional development
- Sales event coordination
- Reporting
- Cross-functional collaboration
- Microsoft Excel
- Microsoft Word
- Sales data analysis
- Problem-solving
- Multitasking
- Adaptability
- Bilingual skills in French (asset)
Location
- Assigned Aviso Office
Work Type
- Hybrid (1-3 days per week in office)
Experience Level
- 5-7 years
Education Level
- Post-Secondary education in Business Administration, or related field
- Canadian Securities Course (CSC) (highly preferred)
Salary/Compensations
- $93,000 - $113,000 CAD annually
Benefits
- Competitive compensation package
- Excellent health, dental and insurance benefits
- Generous vacation time
- Fitness benefit
- Parental leave top-up options
- Matching contributions to retirement program
- Learning & development opportunities
- Education assistance program
- Regular social events
About the Company
- Aviso is a leading wealth management and investment services provider for the Canadian financial industry.
- Approximately $145 billion in total assets under administration and management.
- Over 1,000 employees.
- Building a comprehensive, technology-enabled, client-centric wealth services ecosystem.
- Trusted partner for nearly all credit unions across Canada, as well as portfolio managers, investment dealers, insurance and trust companies, and introducing brokers.
- Investment dealer and mutual fund dealer and insurance services support thousands of investment advisors.
- Asset manager, NEI Investments, specializes in investing responsibly.
- Online brokerage, Qtrade Direct Investing®, empowers self-directed investors.
- Fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach.
- Aviso Correspondent Partners provides custodial and carrying broker services.
- Offices in Toronto, Vancouver, and Montreal.
- Backed by the collective strength of credit union Centrals, Co-operators/CUMIS, and Desjardins.
- A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development.
Equal Opportunity
- Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities.
- If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.
- We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
- No recruiters or agencies, please.