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About the Role
The Director of Social Services Programs provides leadership, oversight, and strategic direction for La Raza CRC’s social services department, ensuring programs are effectively implemented, responsive to community needs, and meet all compliance requirements. The Director supervises the social services team, oversees case-management and program operations, monitors outcomes, and strengthens coordination across services. This role also leads the implementation of PEAR Suite and maintains a small client caseload to stay connected to direct service delivery. The ideal candidate is a bilingual, culturally responsive leader committed to serving immigrant and underserved communities.
Responsibilities
- Provide leadership, strategic direction, and overall oversight of all social services programs and related service delivery.
- Supervise and support social services staff, ensuring clear expectations, accountability, effective communication, and alignment with organizational goals.
- Oversee program operations, staffing, workflows, and service delivery to ensure programs are implemented effectively, and meet applicable contractual, reporting, and compliance requirements.
- Identify operational challenges, service gaps, and opportunities for improvement, and develop practical solutions.
- Ensure social services programs remain responsive to community needs and coordinated with other La Raza CRC program services.
- Conduct regular one-on-one meetings, team meetings, performance evaluations, and ongoing coaching with direct reports.
- Provide guidance and support on complex cases, client needs, and services delivery challenges.
- Support professional development, cross-training, and staff growth through coaching, training, and skill-building opportunities.
- Ensure staff maintain high standards of client service, confidentiality, documentation, and culturally responsive practice.
- Maintain a small, rolling caseload of approximately five clients to remain connected to direct service delivery and model effective case-management practices.
- Lead implementation and effective use of PEAR Suite and other applicable client management and reporting systems.
- Train and coach staff on PEAR Suite workflows, client records, case notes, service tracking, referrals, and required documentation.
- Establish and monitor standards for accurate, timely, and complete documentation, including documentation required for billable services and Medi-Cal billing.
- Ensure compliance with applicable PEAR Community Health Worker (CHW) requirements.
- Monitor data quality, billing, and program outcomes; identify issues and ensure timely corrective action.
- Coordinate with Finance, Administration, and other relevant staff regarding billing, reporting, data, and compliance needs.
- Develop and implement a sustainable volunteer-management model supporting community market and social services programs.
- Partner with FRS Coordinator to establish systems for volunteer recruitment, screening, onboarding, training, scheduling, communication, supervision, retention, and recognition.
- Supervise the FRS Coordinator to ensure volunteers receive appropriate training regarding client confidentiality, safety, cultural humility, and program expectations.
- Supervise the FRS Coordinator to ensure maintenance of required volunteer records and support compliance with applicable CalFresh Community Works Program requirements.
- Support the FRS Coordinator to develop systems and train designated staff or volunteers to gradually assume day-to-day volunteer coordination responsibilities.
- Evaluate social services programs and use client, staff, and program data to strengthen service quality, access, efficiency, and outcomes.
- Develop and maintain relationships with community partners and service providers to strengthen referrals and coordination services.
- Support collaboration among social services, immigration legal services, community educations, food access, and other programs.
- Represent La Raza CRC at relevant community, provider, and collaborative meetings.
- Support grant, contract, and funder requirements, including data collection, reporting, and program deliverables.
- Assist the Executive Director and Chief of Staff with strategic planning and special projects related to social services.
- Oversee the Emergency Rental Assistance Program (ERAP) and Dahlia Program, including supervision of assigned housing program staff and volunteers.
- Ensure housing programs maintain effective workflows, documentation, client communications, reporting, and compliance with applicable program and grant requirements.
- Coordinate housing services with the border social services department to support comprehensive client services.
- Ensure Housing Program Manager is maintaining program deliverables and completing monthly reporting.
- Coordinate 2-4 community education presentations, workshops and events for Non Citizen Voters (NCV) and civic engagement opportunities.
- Distribute informational materials on NCV and civic engagement opportunities.
- Work closely with city stakeholders to monitor and improve implementation of NCV.
- Train Community leaders (promatoras) to conduct peer to peer outreach on support with community outreach, and to facilitate workshops.
- Create informational materials on NCV and civic engagement opportunities.
- Actively participate in the planning and co-hosting of 1 community event that promotes and addresses the needs of racial equity in the community with immigrant parents.
- Coordinate volunteers to help get out the vote, during election years.
Requirements
- Bachelor's Degree in Social Work, Human Services, Nonprofit Management, or a related field; OR equivalent combination of education and substantial relevant experience.
- Minimum of five (5) years of progressively responsible experience in social services, nonprofit programs, case management, or a related field, including experience in a supervisory or program leadership capacity.
- Experience overseeing social services programs, case management, or client-centered programs serving individuals and families experiencing financial, housing, food, or other significant challenges.
- Strong understanding of case management practices, community resources, and coordination with nonprofit and public-sector service providers.
- Experience developing or improving program systems, workflows, documentation practices, and processes to support effective service delivery and compliance.
- Experience working with client management systems, databases, or other electronic service-delivery platforms.
- Proficient in written and verbal English and Spanish.
- Exceptional interpersonal and cross-cultural communication skills, with strong emotional intelligence and the ability to work effectively with staff, clients, community partners, and volunteers.
- Strong organizational and project-management skills, with the ability to manage multiple priorities in a fast-paced community-based organization.
- Comfortable facilitating meetings, training, and presentations for diverse audiences.
- Proficient with Google Workspace, Microsoft Office, and other commonly used workplace technology.
- Commitment to culturally responsive, client-centered services and to La Raza CRC’s mission of supporting immigrant and historically underserved communities.
Skills
- PEAR Suite
- Medi-Cal billing
- Community Health Worker (CHW) requirements
- Google Workspace
- Microsoft Office
Location
- Remote
- Onsite
Work Type
- Full-time
Experience Level
- Director
- Supervisory
- Program Leadership
Education Level
- Bachelor's Degree
Benefits
- Employer-paid Health insurance, with Vision including employer-paid premium coverage for dependents.
- Employer-paid Dental with Ortho, including 50% premium coverage for dependents.
- Employer-paid Supplemental Vision, including 50% premium coverage for dependents.
- 403(b) retirement plan, with employer match up to 3% after 1 year of employment.
- Daily Paid lunch hour = 35 hour work week.
- Vacation: Twelve (12) days per year increasing 50% every 2 years up to four (4) weeks per year at the fifth year of employment.
- Sick Leave Including paid family time.
- Holidays: 14 paid per year (includes birthday), plus additional organizational holidays and paid wellness days.
- Three (3) Paid Wellness Days.
- Paid Parental Leave (Per the San Francisco Paid Parental Leave Ordinance).
- Professional Development Opportunities.
- Public Service Loan Forgiveness Program eligibility.
About the Company
- La Raza CRC is a community-based organization supporting immigrant and historically underserved communities.