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About the Role
This position is responsible for distributing, verifying and reconciling floats, completing large cash transactions and monitoring the day-to-day activities of Cashiers. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. You will ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures.
Responsibilities
- Responsible for customer service, exceeds expectations of providing great customer service
- Handles cash transactions, including foreign currency exchange
- Monitors and reports all discrepancies and suspicious cash activities
- Redeems gaming chips, Tito tickets, Redeems cash for chip transactions
- Verifies and processes machines fills, table fills and credits
- Processes cash advance transactions and Sportsbook betting
- Pays out Jackpots to Slot Attendants
- Enters all AML transactions when reached at the threshold
- Checking I-Track if a customer is banned
- Issues float to other departments and reconcile closing floats
- Transfers and stores floats, keys and record keeping documents
- Documents and reconcile transactions, including bank deposits
- Builds strong working relationships with guests and team members
- Follows all policy and procedures that are in place.
- Performs machine fills which includes, filling and dropping the machine with cash cassettes and coins, reconciling of machines. This consists of physical work including pushing, pulling and lifting.
- Making coin bags and filling cassettes with money
- Preparing and delivering money transfers
- Counting in and balancing the main bank
- Verifying the money in the bank and at the cashier windows
- Counting the slot buy and table buy money
- Monitors the Cage team; provides input for team member performance evaluations and objectives
- Prepares cage for opening and closing; distributes, verifies and reconciles Cashier floats
- Verifies or completes large transactions
- Documents and reconciles cash and cash equivalents; provides reports
- Participates in Cage corporate training; assists in conducting site training
- Responds to, resolves or escalates cage issues
- Communicate effectively with all appropriate operational departments
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Manage other initiatives as required
- Manage the casino float to ensure monetary assets and transactions are accurate and secure.
- Oversee ticket redemption machine loading and reconciliation, auditing, and tracking sheets.
- Supervise direct reports, provide instruction and direction as needed.
- Performs other duties as assigned
Requirements
- Requires a high school diploma or comparable combination of equivalent working experience and education.
- Requires experience in the related field of one (1) or more years.
- Possess organizational, interpersonal, analytical and communication skills.
- Require strong mathematical ability, work in a physically demanding area and be familiar with a high-volume and fast paced environment.
- A strong knowledge of cash, foreign currency and other settlement types is also required.
- Required Registration as a Category 1 Gaming Assistant through the AGCO and Smart Serve.
Skills
- Organizational skills
- Interpersonal skills
- Analytical skills
- Communication skills
- Mathematical ability
- Cash handling
- Foreign currency exchange
- Customer service
Work Type
- Flexible schedule
- Non-traditional work hours
- Evening shifts
- Weekend shifts
Experience Level
- One (1) or more years of experience in the related field
Education Level
- High school diploma or equivalent
Salary/Compensations
- Minimum Rate (CAD $): 27.75
- Job Rate (CAD $): 31.46
- Maximum Rate (CAD $): 31.46