Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Account Manager, Special Loans and Restructuring role.

Rezi rewrites your resume against EQ Bank | Canada's Challenger Bank's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Account Manager, Special Loans and Restructuring posting at EQ Bank | Canada's Challenger Bank — free, in seconds.

About the Role

The Senior Account Manager, Special Loans and Restructuring, is responsible for managing commercial default files and problem accounts, including conventional and construction facilities. The role involves enforcing mortgage contract conditions, providing resolutions to avoid legal action, and minimizing losses to the Bank. The incumbent will act as a primary contact for internal and external stakeholders and support the Associate Director with default management functions.

Responsibilities

Manage and/or administer complex delinquent and problem commercial mortgages (generally loans exceeding $2.5MM) while minimizing losses to the Bank.
Process loans for legal action for non-payment (including past maturities, tax arrears, insurance cancellations, bankruptcies/liens, etc.).
Conduct full financial review prior to recommending appropriate legal remedies to Senior Management.
Manage legal action loans and enforce on remedies/conditions as warranted.
Ensure compliance with established default/workout strategies are implemented in a timely and efficient manner.
Liaise with key stakeholders, both internal and external, to determine and negotiate successful workout strategies.
Perform, review, and correlate all aspects of underwriting (including collateral analysis and valuation) for defaulted loans and problem accounts.
Ensure each submission addresses heightened risk elements, including monitoring and ensuring risk ratings on default loans are updated timely and reported to the appropriate internal stakeholders.
Work closely with the Mortgage Services team to manage, monitor, and/or resolve commercial delinquencies and certain default loans deemed to be non-performing.
Provide timely updates to Senior Management as warranted.
Assist in providing direct oversight on properties that are held by the Bank for recovery purposes.
Ensure timely preparation of various reports required by Senior Management, the Board of Directors and external regulators (such as quarterly Problem Loan reports, monthly classified and watchlist reports, monthly arrears monitoring reports, provisioning reports, loan monitoring reporting etc.).
Prepare ad hoc reporting or analysis as required by Management.
Actively work with Senior Management to continuously strive for operational efficiency and implement improvement measures to ensure departmental requirements are met on a timely and effective manner.
Participate and/or launch ad hoc projects, establish new policies and procedures and/or other related initiatives to deliver superior service to all stakeholders.
Assist with completing site inspections as required for portfolio management purposes and/or default loans.

Requirements

Minimum of 5-7 years of commercial mortgage experience or related, with previous default experience preferred.
Understanding of mortgage enforcement remedies and foreclosures across Canada.
Effective analytical and problem-solving skills.
Sound technical knowledge of secured lending and factors affecting the commercial mortgage market, with strong understanding of end-to-end processes.
Established and meticulous time management and organizational skills.
Sound multi-tasking skills with strong attention to detail when handling multiple competing priorities under tight timelines.
Proven ability to thrive in a constant changing environment and ability to perform under a high intensity environment.
Self-starter with the ability to work independently.
Developed and effective negotiation and communication skills, both oral and written.
Excellent presentation skills and ability to professionally communicate with Senior Management and other stakeholders (both internal and external).
Proficient in MS Office.
Possess a valid driver’s license.
Ability to travel within the provinces, with some overnight travel required from time to time.
All candidates considered for hire must successfully complete a criminal background check and credit check.

Skills

AML requirements
Underwriting
Credit analysis
Portfolio management
Reporting
Negotiation
Communication (oral and written)
Presentation skills
MS Office proficiency

Location

Toronto, ON

Work Type

Hybrid

Experience Level

Senior

Education Level

Business degree or a related discipline, and/or a CPA or similar professional designation or equivalent work experience.

Benefits

Competitive discretionary bonus
Market leading RRSP match program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program

About the Company

At EQ, we're remaking banking so every Canadian gets ahead, every day.
Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™.
EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

Equal Opportunity

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported.
We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives.
We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment.
If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team.