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About the Role

The Community Case Manager provides counseling, advocacy, and case management services to survivors of domestic violence at The Riley Center’s Community Office. This includes support groups, drop-in support, and follow-up services for former residents of the Riley Center residential programs.

Responsibilities

Coordinate and provide domestic violence services to Community Office clients, including telephone support, home visits, counseling, case management, advocacy, accompaniment, referrals, and assistance with paperwork.
Refer clients to appropriate domestic violence services in the community.
Assume responsibility for Community Office statistical and data collection for quarterly reports.
Attend Riley Center staff meetings, supervision meetings, and training.
Participate in appropriate ongoing staff development and training.
Facilitate support groups.
Participate in ongoing cross-training to perform duties in other departments of the agency as needed.
Maintain and compile client records, including individual case notes, daily log, and statistics, accurately and timely.
Share office management duties, including maintenance, donations, mail, and supporting volunteers.
Receive training to conduct Coordinated Entry assessments and provide coverage for the role as needed.
Perform other duties as assigned.

Requirements

BA degree in Psychology, Social Work, Gender Studies, or a related field; experience and/or certifications may be accepted in lieu of a degree.
40-hour DV certification required; training must be completed upon hire if not certified.
Experience working with survivors of domestic violence direct services and government agencies is preferred.
Average ability to write, read, and speak English.
Demonstrated skills in counseling, case management, and client advocacy.
Familiarity with Harm Reduction philosophy and approach.
Strong interpersonal, verbal, and written communication skills.
Ability to document clearly and legibly.
Understanding of domestic violence issues, especially in the context of race, class, gender, and sexual identity.
Ability to work independently with minimal supervision and as a team player.
Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrants, low-income communities, and communities of color.
Working knowledge of community resources.
Demonstrated commitment to open, direct, and non-violent communication.
Ability to de-escalate crisis situations and make decisions under pressure.
Excellent reporting skills, including use of Microsoft Office and data entry.
Strong initiative and ability to work both independently and cooperatively in a small office.
Ability to maintain professional boundaries with clients, volunteers, and staff.
Commitment to the mission of St. Vincent de Paul Society of San Francisco.
Covid vaccination and negative TB test result required.
Background check completed upon acceptance of job offer.

Skills

Counseling
Case management
Client advocacy
Interpersonal communication
Verbal communication
Written communication
Documentation
Harm Reduction philosophy
Understanding of domestic violence issues
Working with diverse communities
Community resource knowledge
Non-violent communication
Crisis de-escalation
Decision-making under pressure
Microsoft Office
Data entry
Initiative
Teamwork
Professional boundary maintenance

Location

San Francisco

Work Type

Full-time

Experience Level

Not specified

Education Level

BA degree in Psychology, Social Work, Gender Studies, or a related field
40-hour DV certification

Salary/Compensations

$32.29 per hour

Benefits

Kaiser HMO medical paid in full
Voluntary dental, vision and life insurance
403b retirement plan with employer-paid match after one year of employment
Employee Assistance Program
Ten vacation days accrued per year
Ten sick days accrued per year
Two personal floating holidays
Twelve and a half holidays offered per year

About the Company

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center, the Division Circle Navigation Center, and The Riley Center. They have over 200 employees working in 4 locations and a history of over 150 years of helping others in San Francisco. Their mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

Equal Opportunity

St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affirmative Action/Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction.