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Tailor your resume to this Guest Services Representative - Part-Time without Benefits - 15-19 hours role.

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Tailor your resume to this Guest Services Representative - Part-Time without Benefits - 15-19 hours role.

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About the Role

To provide outstanding customer service to valued shoppers, community retailers, and business partners. The successful candidate must have availability and flexibility to work days, evenings, weekends, and holidays, to meet the business needs and may be required to stand for extended periods of time.

Responsibilities

• Deliver guest services programs daily to shoppers, including gift card sales, complimentary stroller/wheelchair/walker rentals, retail and community information, and promotion of mall events.
• Receive and direct all incoming calls and inquiries via telephone, two-way radio, or in person, answering questions or forwarding to the appropriate station to ensure prompt responses and high customer service levels.
• Dispatch Security and Maintenance personnel using a portable radio system.
• Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
• Develop and cultivate relationships with the community and shopping center retailers to stay proficient in community activities, mall fashions, events, and programs.
• Maintain ongoing interaction with shopping center customers and act as a liaison between customers, security, maintenance, marketing, and all shopping center departments at the administrative level.
• Coordinate gift card sales at Guest Services, including supervising the maintenance of related files by reviewing system information such as daily sales journals, reconciliation of daily sales reports, and inventory levels to increase revenues and accurately record transactions for accounting and forecasting.
• Maintain the Guest Services database, ensuring customer information is kept current.
• Maintain a log to record up-to-date information regarding special events, promotions, changes, and visitor concerns.
• Connect with customers proactively and regularly by informing them of pertinent information to improve the shopping center's positive image and encourage repeat traffic.
• Assist the Marketing Department with the execution of marketing programs as required.
• Roam throughout the entire shopping center and station at specific hotspots to assist traffic flow and direct visitors/shoppers to follow traffic signs.

Requirements

• Previous experience in the hospitality field preferred.
• Strong organizational skills, ability to multi-task and attention to detail.
• Ability to stand for extended periods of time and walk the Centre while interacting with guests.
• Ability to assess, take initiative, and fulfill customer and tenant expectations.

Skills

• Outstanding teammate with strong interpersonal skills.
• Customer-service focused.
• Excellent communicator, both written and verbal.
• Responsible, punctual, and excellent ability to interact with the public.
• Professional and polished.
• Able to work well under pressure with minimal direction and meet deadlines.

Location

• Onsite

Work Type

• Part-time

Salary/Compensations

• $17.64 to $23.52

About the Company

• At Cadillac Fairview, we have been transforming communities for over 50 years. We are building leaders at all levels and offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package. Our everyday actions and critical business decisions are guided by our CF Values: Aim Higher, Own Your Expertise, Collaborate Effectively, Engage with Empathy, and Embrace Change. Join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued, and respected.

Equal Opportunity

• CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email cfcareers@cadillacfairview.com.