Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this AI Support Engineer - Tokyo (Weekend Shift) role.

Rezi rewrites your resume against OpenAI's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the AI Support Engineer - Tokyo (Weekend Shift) posting at OpenAI — free, in seconds.

About the Role

We are seeking dedicated, experienced, and curious individuals to solve complex customer challenges and build the future of post-AGI support. You will work directly with customers, troubleshoot high-impact issues, and resolve novel technical problems in a fast-paced environment. Your work will support mission-critical systems built on OpenAI's platform and transform support operations using automation and AI.

Responsibilities

Troubleshoot and resolve complex technical issues, including API failures, integration challenges, authentication errors, and production incidents.
Provide end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance.
Serve as a trusted expert on OpenAI’s products and platform for complex technical issues.
Act as a critical escalation point, partnering with customers and Engineering teams to troubleshoot, resolve, and prevent recurring problems.
Leverage scripting and AI capabilities to improve internal tooling and automate operational workflows.
Translate learnings from customer issues into scalable solutions, partnering with Product and Go-To-Market teams.
Drive operational excellence by identifying automation opportunities and implementing scalable improvements.
Provide occasional holiday and weekend support on call coverage.

Requirements

8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles, ideally within high-growth tech startups or fast-paced environments.
Comfortable using emerging technologies (e.g., Codex, ChatGPT, OpenAI API) to script or engineer code (e.g., Python) for automating tasks and integrating tools.
Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
Polished enterprise communication skills and composure during high-stakes customer calls.
Proven experience building strong relationships with customers and cross-functional partners.
Exceptional critical thinking and problem-solving abilities.
Ability to clearly communicate complex technical issues to both customers and internal teams.
Adaptability to ambiguity and rapid change, continuous learning, and proactive growth-seeking.
Humble, team-first mindset with a genuine eagerness to help others.
Curiosity to quickly learn necessary knowledge to ensure team and customer success.
Fully bilingual—fluent in both Japanese and English (spoken and written).

Skills

API failures troubleshooting
Integration challenges troubleshooting
Authentication errors troubleshooting
Production incident resolution
Debugging logs analysis
System behavior analysis
Issue reproduction
Expert technical guidance
Scripting
Emerging AI capabilities utilization
Internal tooling improvement
Operational workflow automation
SaaS troubleshooting
Python scripting
Tool integration
Enterprise communication
Customer relationship building
Cross-functional partnership
Critical thinking
Problem-solving
Technical communication

Location

Tokyo

Work Type

Hybrid
Full-time

Experience Level

8+ years

Education Level

Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

Benefits

Relocation assistance

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.
AI is an extremely powerful tool that must be created with safety and human needs at its core.
We must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared.
Join us in shaping the future of technology.

Equal Opportunity

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.
For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information.
In addition, job duties require access to secure and protected information technology systems and related data security obligations.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy