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About the Role
The Sr Director – Operations is responsible for managing the hands-on operational aspects within the assigned platform, providing leadership, management, and vision to ensure the company has the proper operational controls, administrative and reporting procedures, and people systems in place for effective staffing, growth, financial strength, and efficient operations. This role interfaces extensively with clinical operations leaders, clinical site leaders, executive leadership, physicians, and external hospital and ASC leaders, leveraging clinical staffing data, data insights, and scheduling expertise to drive resource optimization and operational efficiencies.
Responsibilities
- Provides leadership and management to a growing physician practice management organization.
- Interacts and collaborates with clinical leadership of the platform.
- Oversees, directs, and collaborates for developing a strategic plan and execution necessary to surpass revenue, profitability, cash flow, business goals, and objectives throughout the company’s operations.
- Responsible for effectiveness of internal and external workforce planning processes for the platform.
- Oversees development of timely, accurate, and complete reports on operating conditions of the company for both internal and external audiences.
- Oversees management teams for information technology/systems related to operational processes, facility relationship management, clinician documentation, and scheduling.
- Leads development, communication, and implementation of growth strategies and processes to support the platform’s strategies.
- Develops and maintains infrastructure of operating systems, processes, and personnel designed to accommodate organizational growth.
- Helps foster a success-oriented, accountable company culture.
- Responsible for evaluating, implementing, enhancing, and expanding new practice management systems to meet the workforce planning goals.
- Develops and maintains understanding of financial reporting and the operation of assigned divisions, including presentations and communications with physicians.
- Develops and maintains full understanding of hospital and ASC-based anesthesia department operations.
- Collaborates with finance and CGB leadership to create applicable board presentations, monthly meeting agendas, and other materials needed.
- Represents the organization with customers, shareholders, and business partners.
Requirements
- Bachelor's degree required.
- Master’s degree in business or healthcare administration preferred.
- Healthcare administration experience in an integrated hospital delivery system, large medical group of $50+ million revenues, or joint venture is strongly preferred.
- Minimum of 5 years’ experience working with data analytics, schedule forecasting, or workforce planning.
- Strong project management and change leadership experience.
- Extremely strong communication skills.
- Self-motivated with the ability to work without direct supervision.
- Minimum of 5 years’ experience managing teams is preferred.
- Excellent customer service skills.
- Exceptional interpersonal skills necessary to work cooperatively with physicians, all staff members, and external customers.
- Must have a pleasant disposition and high tolerance level for diverse personalities.
- Strong leadership, management, and organizational skills.
- Strong personal computer skills including mastery of Microsoft Office products and data base programs.
- Ability to oversee multiple projects, accustomed to tight deadlines while maintaining excellent attention to detail.
- Excellent verbal and written communication skills; comfortable with presentations to senior management, boards, community groups, physicians, and staff.
- Ability to integrate and harmonize diversified functions.
- Ability to understand, influence, and serve others are important attributes of this position.
- Must be able to select, develop, motivate people, and create a positive work environment.
- Excellent judgment and high-level decision-making skills; ability to resolve problems quickly and effectively.
- Occasional Standing
- Occasional Walking
- Frequent Sitting
- Frequent hand, finger movement
- Use office equipment (in office or remote)
- Communicate verbally and in writing
Skills
- Data analytics
- Schedule forecasting
- Workforce planning
- Project management
- Change leadership
- Communication skills
- Customer service skills
- Interpersonal skills
- Leadership skills
- Management skills
- Organizational skills
- Personal computer skills
- Microsoft Office products
- Data base programs
- Attention to detail
- Verbal communication skills
- Written communication skills
- Presentation skills
- Judgment skills
- Decision-making skills
Experience Level
- Minimum of 5 years’ experience working with data analytics, schedule forecasting, or workforce planning.
- Minimum of 5 years’ experience managing teams is preferred.
Education Level
- Bachelor's degree required.
- Master’s degree in business or healthcare administration preferred.