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About the Role

The Retail Operations Analyst supports technology platforms, operational processes, and services for Canadian Tire Gas+ and rebranded Petro-Canada locations. This role analyzes technical and operational issues, coordinates resolutions, identifies root causes, and communicates impacts and solutions to various audiences, acting as a liaison between business and technical teams to ensure operational excellence and an exceptional customer and retailer experience.

Responsibilities

Provide senior analyst-level support for business-critical retail and operational technologies.
Coordinate the investigation and resolution of technical, operational, and service-related issues impacting customers, retailers, and business operations.
Analyze incidents, trends, recurring issues, and service performance to identify improvement opportunities.
Partner with support teams and business stakeholders to facilitate timely issue resolution and escalation.
Assist with root cause analysis and corrective action planning to reduce repeat incidents and improve service stability.
Act as a liaison between business stakeholders and technical support teams.
Translate technical issues, system impacts, and resolutions into clear, business-friendly communication.
Coordinate activities across multiple teams to ensure alignment on priorities, timelines, dependencies, and action plans.
Provide regular updates on issue status, risks, impacts, and resolution activities.
Develop and maintain positive working relationships with retailers, internal partners, and external service providers.
Support the implementation of technology enhancements, operational initiatives, and system changes.
Assist with business requirements gathering, testing, deployment readiness, and post-implementation support activities.
Identify operational impacts, risks, and dependencies associated with new initiatives and system changes.
Contribute to continuous improvement efforts focused on operational efficiency, service quality, and customer experience.
Create and maintain operational procedures, knowledge articles, troubleshooting guides, and business communications.
Support the development of reporting, dashboards, metrics, and documentation that assist decision-making and operational oversight.
Promote consistent processes, knowledge sharing, and best practices across support teams.

Requirements

Post-secondary education in Information Technology, Business, Computer Science, or a related discipline, or an equivalent combination of education and experience.
Bilingual (English and French) with excellent verbal and written communication skills.
Demonstrated ability to explain technical concepts and operational issues clearly to business and non-technical audiences.
Strong analytical and problem-solving skills with the ability to assess issues, identify trends, and recommend solutions.
Experience coordinating incident resolution and working within service management environments.
Ability to work independently, manage competing priorities, and exercise sound judgment with minimal supervision.
Experience working with multiple stakeholders across business, operations, technology, and external support teams.

Skills

Bulloch POS environments
BT900 back-office systems
ServiceNow
MS-365
Power BI
Incident Management processes
Problem Management processes
Change Management processes
Reporting
Analytics
Operational support practices
Retail fuel technologies
Convenience technologies
Loyalty technologies
Payment technologies
Petroleum technologies

Location

Canada

Work Type

Full-time

Experience Level

Senior analyst-level support
Experience supporting multi-location retail, petroleum, customer-facing, or operational environments is considered an asset.

Education Level

Post-secondary education in Information Technology, Business, Computer Science, or a related discipline, or an equivalent combination of education and experience.

Salary/Compensations

$50,000 – $73,000 CAD
$68,000.00 - $72,000.00 CAD Annual

Benefits

Comprehensive benefits and retirement programs
Performance incentives
Continuing Education Programs
Other perks to support your well-being
Career growth opportunities
Product discounts
Mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families
Total well-being
Mental health tools and resources for all employees

About the Company

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies.
With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies.
We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.
We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.
Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility.
It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging!
Join us, where there's a place for you here.

Equal Opportunity

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
We are united in our purpose of being here to help make life in Canada better.
We stand firm in our Core Value that inclusion is a must.
We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.
Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.