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About the Role

The Client Success & Operations Specialist owns the operational side of the client experience from signed agreement through onboarding, launch, and ongoing support. You'll keep clients informed, internal teams aligned, and the details moving so great work can happen without anything falling through the cracks.

Responsibilities

Be a go-to point of contact for clients after they sign and create a responsive, organized, high-touch experience.
Coordinate onboarding from signed agreement through launch and ensure every handoff is clean.
Schedule kickoff calls, content capture dates, internal handoffs, and other important milestones.
Collect necessary contacts, platform access, creative assets, information, and approvals for teams.
Maintain organized and up-to-date client records, project statuses, timelines, and outstanding action items.
Send proactive updates, reminders, follow-ups, recaps, and next steps.
Coordinate across Sales, Content, Finance, and Leadership to ensure alignment.
Identify client issues, bottlenecks, retention risks, and missed details early and assist in finding solutions.
Build and improve workflows, templates, SOPs, and systems.
Ensure no client, deadline, or project falls through the cracks.

Requirements

Exceptional organization with the ability to manage multiple clients, projects, priorities, and deadlines.
Excellent written and verbal communication skills for clients and internal teams.
Strong project coordination, time management, and follow-through abilities.
A genuine client-service mindset and a desire to create an exceptional experience.
Proactive communication and follow-up.
Strong attention to detail and ability to maintain accurate documentation and systems.
Good judgment for independent problem-solving and knowing when to involve others.
Ability to identify client issues, operational bottlenecks, and risks.
Comfort owning onboarding workflows, account setup, project tracking, documentation, and recurring processes.
Comfort organizing information across project management tools, CRM platforms, spreadsheets, shared docs, and cloud-based files.
Self-motivated, proactive, and able to take initiative.
Ability to collaborate effectively across Sales, Content, Finance, and Leadership.
Comfort learning and troubleshooting new business applications and operational software.
Strong active listening, problem-solving, and follow-through skills.
Comfortable with administrative work, data accuracy, and recurring operational responsibilities.
A growth mindset and ability to help create structure as the team and client portfolio scale.
Assure that safety regulations are followed at all times.
Adherence to compliance measures implemented by governing bodies such as OSHA and the CDC.
Report hazardous conditions, accidents, and incidents to the immediate supervisor.
Must be able to lift up to 25 lbs.
Requires standing, walking, bending, kneeling, stooping, and crouching.

Skills

Client Success
Account Coordination
Operations
Project Coordination
Administrative Support
Marketing Operations
Customer Service
Account Management
Hospitality
Sales Support
Project Management Software (e.g., ClickUp, Asana, Monday.com)
Google Workspace
CRM systems
Spreadsheets
Business productivity software
Digital Marketing
Social Media
Creative Production Workflows

Location

Austin, TX
Dallas, TX
Denver, CO

Work Type

Hybrid
Full-time

Experience Level

2+ years of experience in client success, account coordination, operations, project coordination, administrative support, marketing operations, or a related role is preferred.
Experience in a client-facing customer service, account management, hospitality, sales support, or administrative coordination role is preferred.
Experience supporting a fast-paced team, managing multiple projects, and coordinating across departments is preferred.
Experience with project management software such as ClickUp, Asana, Monday.com, or similar is preferred.
Experience with Google Workspace, CRM systems, spreadsheets, and business productivity software is preferred.
Experience with digital marketing, social media, or creative production workflows is a plus.

Education Level

High School Diploma or equivalent
Associate's or Bachelor's Degree in business, marketing, communications, operations, or a related field is preferred.

Salary/Compensations

$58,900

Benefits

Comprehensive health benefits
Life insurance
Flex PTO
Company-Recognized Paid Holidays
Monthly cell phone stipend
Company-issued computer
Medical coverage
Dental coverage
Vision coverage
401(k) plan
Company-paid life insurance
Voluntary life insurance
Short-term disability
Long-term disability
Parental leave

About the Company

Smart City is proud to be an equal opportunity workplace.
Our Values: Honor Bound, Overachievers, Never Settle, Optimistic, Real People.

Equal Opportunity

Does not discriminate based on race, religious creed, color, national origin, ancestry, genetic information, physical or mental disability, medical condition, marital status, gender, age, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law, in connection with any aspect of employment at Smart City Locating.