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About the Role
The Driver provides safe and reliable transportation for agency clients, primarily seniors, during weekdays, evenings, and/or weekends. This role also involves assisting with Meals on Wheels deliveries, courier services, or other driver-related tasks as needed.
Responsibilities
- Provide safe and timely transport of clients to and from their destinations.
- Follow the DriverMate application and/or printed manifest to identify and transport assigned clients.
- Confirm client identity by verifying full name and destination.
- Contact the Transportation Office immediately if client identity or trip details are unclear.
- Ensure all Adult Day Program (ADP) clients receive hand-to-hand drop-offs, transferring them directly to a staff member or responsible party.
- Transport clients according to the predetermined transportation schedule.
- Attend to clients’ needs while using the transportation service.
- Meet clients at the door and walk them to the van when necessary.
- Assist clients to enter and depart from the vehicle.
- Ensure clients are seated properly and use seat belts.
- Assist with bags and carry-on items, potentially lifting 15-20lbs up to 8-9 hours per day.
- Report all concerns, questions, or problems regarding the client, schedule, or vehicle to the Manager immediately.
- Meet all client services requirements in a courteous and professional manner.
- Troubleshoot problems, handle difficult situations, and escalate to a Supervisor when needed.
- Participate in client satisfaction initiatives to improve quality.
- Ensure the safe operation, maintenance, neatness, and cleanliness of the vehicle.
- Inform the Supervisor of required vehicle maintenance and any damage.
- Complete electronic vehicle inspection checklists before and after each day.
- Maintain adequate gasoline in the vehicle and follow procedures for gasoline credit card use.
- Identify and report health and safety incidents and concerns promptly.
- Participate in health and safety processes and procedures.
- Contribute to maintaining a safe workplace environment and promote staff and client safety.
- Participate in all health and safety training initiatives.
- Take proactive action against client incidents within the scope of practice.
- Develop plans to identify, manage, and minimize client safety risks.
- Assess the severity of adverse client safety/risk events and develop action plans.
- Collaborate with funders and follow additional processes as required.
- Call emergency services (911) when a client is at immediate risk or if there is a serious injury.
- Evaluate potential hazards and identify clients at risk, taking preventative measures.
- Report all safety events impacting clients, caregivers, and families with timely and honest disclosure.
Requirements
- Must hold a valid G driver’s license with a driving record in good standing.
- 5+ years of driving experience.
- Excellent interpersonal, communication, and problem-solving skills.
- Willingness to assist seniors with varying physical impairments.
- Knowledge of vehicle maintenance.
- Demonstrated ability to safely operate a passenger van.
- Demonstrated efforts to continuously update skills.
Skills
- Driving
- Client transportation
- Meals on Wheels delivery
- Courier services
- Customer service
- Problem-solving
- Vehicle maintenance
- Health and safety management
- Interpersonal skills
- Communication skills
- Russian language skills (asset)
- Yiddish language skills (asset)
- Hebrew language skills (asset)
Location
- Toronto
- GTA
Work Type
- Permanent Part-Time
- Community-based
Experience Level
- 5+ years of driving experience
Salary/Compensations
- $19.44 per hour
About the Company
- Circle of Care is made up of staff, students, and volunteers who bring energy and purpose, every day.
Equal Opportunity
- Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported.
- We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.
- Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion.
- We encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.
- We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.
- We thank you for your interest in Circle of Care.
- We welcome you to apply for this role, even if you do not meet every requirement listed.
- Circle of Care may use artificial intelligence (AI) through third-party platforms, to assist in parts of the recruitment and/or selection process.
- Only applicants who are selected for an interview will be contacted.