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About the Role
Manage a portfolio of OpenTable’s most strategic and commercially significant restaurant group partners across EMEA, acting as a strategic advisor to help partners maximize value, drive retention, and achieve commercial growth. This is a consultative role for individuals experienced in partnering with complex enterprise customers and advising senior hospitality stakeholders.
Responsibilities
- Own and develop relationships with senior stakeholders across a portfolio of enterprise and strategic restaurant group partners
- Act as the primary strategic advisor to customers post-sale, driving retention, utilisation, and commercial growth
- Deliver consultative business reviews grounded in data, operational insight, and industry expertise
- Influence customer strategy by advising on guest trends, operational best practices, and revenue optimisation opportunities
- Navigate complex stakeholder groups and build consensus across operational and executive decision-makers
- Identify commercial risks and growth opportunities proactively across your portfolio
- Partner cross-functionally with Sales, Product, Marketing, and Support to deliver strategic solutions for customers
- Consistently achieve retention and revenue targets within a high-performance environment
Requirements
- Extensive Enterprise or Strategic Account Management experience managing complex, high-value B2B accounts
- Direct restaurant, hospitality, or hospitality technology industry experience is essential
- Proven success managing executive-level stakeholder relationships within multi-site, enterprise, or strategic customer organisations
- Deep understanding of restaurant operations and the operational/commercial challenges facing hospitality groups
- Strong consultative and commercial skillset, with the ability to challenge customer thinking and influence strategic decisions
- Highly analytical and confident using data to shape recommendations and demonstrate ROI
- Comfortable operating autonomously in a fast-paced, target-driven environment
- Experience with Salesforce or equivalent CRM preferred
- Fluent in both German and English
- Regular travel required across your territory, mainly in Germany
Skills
- Account Management
- B2B Sales
- Consultative Selling
- Commercial Strategy
- Technology Adoption
- Relationship Management
- Data Analysis
- Revenue Optimization
- Stakeholder Management
- Salesforce CRM
Location
- London, UK
- EMEA
- Germany
Work Type
- Hybrid
- Full-time
Experience Level
- Enterprise Account Management
- Strategic Account Management
Benefits
- Option to work from almost anywhere for up to 20 days per year
- Generous vacation time
- Birthday off
- Paid volunteer days
- Annual company-wide recharge week
- Private health & dental insurance
- Company-paid therapy through SpringHealth
- Headspace subscription
- Employee Assistance Program including 24/7 GP access and legal advice
- Income protection
- Life assurance
- Development Dollars
- Leadership development opportunities
- Thousands of on-demand learning resources
- Pension contributions
- Discounted gym membership
- Bike2Work scheme
- Season ticket loans
- Employee Resource Groups
- Regular social events
- Thursday happy hours
- Free lunch in the office twice per week
About the Company
- OpenTable is an industry leader with a passion for helping restaurants thrive, empowering them with world-class technology.
- Part of Booking Holdings, Inc. (NASDAQ: BKNG).
- Has millions of diners, 60,000+ restaurant partners and 25+ years of experience.
- Enables diners to discover and book the perfect restaurant for every occasion.
- Every employee has a tangible impact.
- Part of a global team and its portfolio of metasearch brands.
- Hospitality defines their culture.
Equal Opportunity
- Committed to creating a workplace where everyone feels they belong and can thrive.
- Building a team as dynamic as the diners and restaurants they serve.
- Fostering a culture where everyone feels welcome to be themselves.
- Provides accommodations during the application or interview process, or on the job.