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About the Role
The Electrical Service Technician II is a skilled, client-facing electrician responsible for independently troubleshooting, diagnosing, repairing, and servicing electrical systems across commercial and industrial environments. This role serves as a primary responder to service calls, utilizing strong problem-solving skills to identify root causes, implement effective solutions, and restore system functionality with minimal disruption to the customer.
Responsibilities
- Independently troubleshoot, diagnose, repair, and service electrical systems, equipment, and components in commercial and industrial environments
- Respond to service calls and identify root causes of electrical issues, implementing effective and code-compliant solutions
- Perform installation, maintenance, and repair of electrical systems, including panels, circuits, lighting, and equipment
- Read and interpret electrical drawings, blueprints, one-line diagrams, and specifications to execute work accurately
- Interface directly with customers to explain issues, outline repair solutions, and provide recommendations for system improvements or preventative maintenance
- Maintain a high level of professionalism while working in customer-occupied facilities and representing the company in the field
- Identify additional service needs, deficiencies, or upgrade opportunities and communicate findings to appropriate internal stakeholders
- Complete detailed service documentation, including work performed, materials used, and time tracking
- Ensure all work is performed in compliance with NEC, state/local codes, and company safety standards
- Maintain assigned tools, equipment, and company vehicle in a safe and operational condition
- Provide guidance and direction to Apprentice Technicians on job sites
- Support emergency service calls, after-hours work, and critical response situations as required
- Provide on-the-job guidance, direction, and support to Apprentice Technicians
- May lead small crews or service tasks on assigned work
Requirements
- Strong knowledge of electrical systems, components, and troubleshooting methodologies in commercial and industrial environments
- Proven ability to independently diagnose and resolve electrical issues using structured problem-solving techniques
- Ability to read and interpret complex electrical drawings, schematics, and specifications
- Working knowledge of the National Electrical Code (NEC) and applicable safety standards
- Strong analytical and critical thinking skills with the ability to identify root causes and implement effective solutions
- Effective communication skills with the ability to clearly explain technical issues and solutions to customers
- Strong customer service skills, including professionalism, responsiveness, and the ability to build trust with clients
- Ability to work independently with minimal supervision while managing multiple service calls
- Strong time management and organizational skills in a fast-paced service environment
- Ability to identify potential risks, deficiencies, and improvement opportunities within electrical systems
- Ability to lift, carry, push, and pull materials and equipment weighing up to 75 pounds
- Ability to stand, walk, bend, kneel, crouch, and climb for extended periods throughout the workday
- Ability to work at heights, including ladders and lifts, and in confined or restricted spaces
- Manual dexterity and coordination required to safely operate tools, testing equipment, and perform detailed electrical work
- Ability to wear required personal protective equipment (PPE), including hard hat, safety glasses, high-visibility vest, and work boots
- Ability to operate a motor vehicle and travel to multiple job sites throughout the workday
- All overtime must be approved in advance by management, unless required to address immediate job site or safety needs
Skills
- Troubleshooting
- Diagnosis
- Repair
- Electrical system servicing
- Problem-solving
- Electrical system installation
- Electrical system maintenance
- Reading electrical drawings
- Interpreting blueprints
- Interpreting one-line diagrams
- Interpreting specifications
- Customer service
- Professionalism
- Communication
- Analytical thinking
- Critical thinking
- Time management
- Organization
- Risk identification
- Deficiency identification
- Improvement opportunity identification
- Safety compliance
- Tool maintenance
- Equipment maintenance
- Vehicle maintenance
Location
- Field-based
Work Type
- Full-time
- Non-exempt
- Field-based
- Travel to multiple job sites
Experience Level
- 5+ years of electrical, construction, or related field experience
Education Level
- High school diploma or GED required
- Completion of coursework in electrical theory, construction trades, or a related field preferred
- Active Texas Journeyman Electrician’s License required
- Valid driver’s license with a clean driving record required
- Ability to meet company requirements for driving a company vehicle, including ongoing motor vehicle record (MVR) compliance
- OSHA 30 certification preferred (or willingness to obtain within a specified timeframe)