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About the Role
The Store Team Lead supervises, manages, and motivates team members daily, focusing on long-term growth and development within the organization and the cannabis community. This first-level supervisor is passionate about excellent customer service, communication, teamwork, and driving results, taking initiative to ensure smooth operations and collaborating on solutions.
Responsibilities
- Open and close the store as needed
- Oversee Front Desk staff and ensure they are supported
- Assist with a wide range of customer questions regarding cannabis law, regulations, and inventory
- Supervise sales activities of all budtenders and ensure an exceptional customer service environment
- Assist with scheduling training for new employees and provide guidance to mentors
- Manage and delegate duties and responsibilities to staff when in the MOD segment
- Uphold inventory best practices and work closely with the Inventory Manager
- Manage cash handling and registers daily
- Protect guests, staff, and assets from injury, damage, or theft
- Understand and execute protocols for major incidents, emergencies, and crises
- Maintain and enforce compliance SOPs to ensure 100% compliance with all authorities
- Act as a resource for Product Specialists for product knowledge and customer issue resolution
- Enhance the store’s reputation by preventing negative business impact
- Stay abreast of all cannabis industry-specific legislation, actions, and enforcement
- Build trust with team members and brand partners
- Provide employees with guidance and growth opportunities, ensuring a positive work environment while maintaining productivity and profitability
- Represent the company at community functions and meetings with professionalism and respect
- Attend meetings as necessary
- Ensure dispensary compliance with internal, local, and state regulations
- Maintain a positive work environment conducive to trust and respect
- Use discretion with sensitive and confidential security and business information
- Maintain the strictest confidentiality in compliance with HIPAA guidelines
- Perform other related work as required
Requirements
- Must be 21+ years of age
- Must be authorized to live and work in the U.S.
- Must be able to pass a criminal background check
- Must speak/write English proficiently
Skills
- Excellent customer service skills
- Excellent communication skills
- Basic math skills
- Basic computer and information technology skills
- Proficiency in Microsoft Office Suite (Word, Excel)
- Basic abilities in Adobe Creative Suite (Photoshop, InDesign)
- Exceptional conflict resolution skills
- Exceptional de-escalation skills
- Demonstrated passion to serve the medical cannabis community
- Ability to adhere to the highest customer service standards
- Ability to maintain high standards in a fast-paced, constantly evolving environment
- Ability to communicate clearly and effectively in all situations
- High level of organization
- Patience
- Flexibility
Location
- Sacramento
Work Type
- Full-time
Experience Level
- 1-year minimum retail management experience preferred
- 3 years minimum customer service experience
Education Level
- Bachelor’s Degree or equivalent in professional and life experience
Salary/Compensations
- $21.00 - $25.00 per hour
Benefits
- 401(k)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Vacation Time (Flexible Vacation policy for exempt positions)
About the Company
- Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento, operating in California, Arizona, and Florida.
- With over 11 years of experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through state-of-the-art facilities and proprietary genetics.
- The company has over 250 employees across the United States and maintains a strong industry presence in multiple markets.
- Connected has expanded into Arizona and Florida with ambitious national expansion plans.
- Connected's mission is to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners.