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About the Role
The Patient Access Representative supports the Patient Care Support Services Manager by maintaining patient records and providing administrative support in compliance with organization policies and procedures and applicable laws and regulations.
Responsibilities
- Triage all incoming calls from prospective and current patients, caregivers, members of the medical community, staff, and public, helping to identify the proper staff member to receive the call in a prompt and courteous manner.
- Perform daily chart audits by running and reviewing Epic, Excel, PCSS Admit reports for Admission to Discharge patients to ensure accuracy, working with internal departments, individual staff members as well as the external medical community and vendors.
- Collect and distribute interoffice mail.
- Facilitate outgoing mail using the USPS mailing system.
- Assist PCSS Manager on special projects as requested.
Requirements
- High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience.
- Minimum of one year’s experience performing clerical/administrative tasks preferably in a health care setting.
- By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.
Location
- San Francisco, CA
- Larkspur, CA
Work Type
- Full-time
- On-site
Experience Level
- Minimum of one year’s experience performing clerical/administrative tasks preferably in a health care setting.
Education Level
- High school diploma or general education degree (GED)
Salary/Compensations
- $25.00 - $26.00 hourly
Benefits
- Competitive pay
- Generous benefits
- Supportive work environment
About the Company
- By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions.
- Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care.
- Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.
Equal Opportunity
- By the Bay Health is proud to serve our community as an equal employment opportunity employer.
- Everyone is valued and welcome at BTBH.
- Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.