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About the Role
Lola Blankets is a fast-growing comfort and lifestyle brand seeking a Director of Commercial Operations to own the operational infrastructure for wholesale, bulk/corporate, and retail sales channels. This player-coach role requires an experienced operator to professionalize wholesale, build the bulk/gifting channel, and support commercial leadership across off-DTC revenue.
Responsibilities
- Oversee end-to-end operational execution for wholesale accounts, ensuring accurate and timely order fulfillment.
- Partner with 3PLs to expand capabilities, forecast demand, ensure compliance, and improve margins.
- Build and codify wholesale processes and infrastructure for consistent, cost-effective workflows.
- Provide operational input on account growth timelines, impacts, costs, and commitments to the commercial team.
- Provide strategic direction for the Channel Operations manager to execute and professionalize wholesale operations.
- Improve operational infrastructure for bulk and corporate gifting channels, including order types, intake, fulfillment, and communication.
- Define and document operational handoffs from Commercial to Ops for bulk orders.
- Identify and evaluate operational requirements for scaling the bulk channel, including custom packaging and kitting.
- Oversee the emerging retail channel, providing strategic direction and SOP governance.
- Partner with commercial leadership to understand retail operational needs and ensure adequate resources.
- Set standards for retail operational performance and hold the team accountable.
- Identify and resolve operational issues exceeding the Retail Ops Manager's scope.
- Maintain clear swimlanes and handoffs across Operations, Commercial, Finance, Product, and other teams.
- Provide operational input into commercial strategy decisions, including channel prioritization and margin modeling.
- Drive efficiency and higher margins across all channel operations by tracking key performance metrics.
- Partner with Finance on channel-level cost inputs, operational budgeting, and margin improvement.
- Build a high-performing, self-directed team.
Requirements
- 8+ years in channel operations, wholesale/retail operations, and/or commercial enablement operations at a DTC-first / digitally native brand.
- Deep familiarity with wholesale operational requirements: EDI systems, retailer compliance standards, routing guides, chargeback management, and major account operational workflows.
- Demonstrated ability to build scalable operational infrastructure (playbooks, processes, systems) in a fast-growth, resource-constrained environment.
- Strong commercial instincts and ability to partner credibly with sales and commercial leaders.
- Proven people leadership skills.
- Financially literate, comfortable owning cost metrics and building operational business cases.
- Self-directed and highly organized.
- Expertise within Shopify, EDI platforms, and ERP/WMS systems is a plus.
Skills
- EDI systems
- Retailer compliance standards
- Routing guides
- Chargeback management
- Wholesale operational workflows
- Shopify
- EDI platforms
- ERP/WMS systems
Location
- New York (hybrid)
- Utah (hybrid)
- Remote (Austin)
- Remote (Los Angeles)
Work Type
- Hybrid
- Remote
Experience Level
- 8+ years
Salary/Compensations
- Competitive base salary and annual bonus
Benefits
- 21 days paid vacation
- All federal holidays
- Full health benefits (health, dental, vision, mental)
- 16 weeks paid birth parent leave
- 8 weeks non-birth parent leave
- 55% off Lola Blankets for friends and family
- Opportunities for career growth
About the Company
- Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place.